Resident Experience & Operations Assistant

Unite Students; Greater London; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Performance bonus

25 days annual leave + bank holidays

Generous pension scheme

Life assurance

Share save scheme

Medicash

EAP

Volunteering day

Discounts

Job summary

Unite Group, trading as Unite Students, seeks an Operations Assistant to welcome residents and visitors, resolve enquiries and ensure smooth day-to-day operations. You’ll be the friendly face in the building, supporting check-ins, viewings and events to deliver a great resident experience.

This role focuses on delivering high standards of service, safety and community engagement, with opportunities to collaborate across colleagues and contribute to a vibrant student environment.

Qualifications

• Experience in customer service, hospitality, retail or residential environment.
• Strong communication and problem-solving skills.
• Proactive, organised and capable in a busy environment.
• Team player with ability to support colleagues when needed.

Responsibilities

• Provide friendly, face-to-face customer service to residents and visitors, responding to enquiries and resolving issues.
• Support the full resident journey, including check-ins, check-outs and day-to-day resident support.
• Deliver property viewings and support bookings, helping drive occupancy and retention.
• Support resident engagement activities to create a welcoming community.
• Carry out building checks and support safety procedures, ensuring the property remains safe and compliant.

Skills

Customer service

Communication

Problem solving

Teamwork

Organised

Tools

CRM systems

Job description

Unite Group, trading as Unite Students, seeks an Operations Assistant to welcome residents and visitors, resolve enquiries and ensure smooth day-to-day operations. You’ll be the friendly face in the building, supporting check-ins, viewings and events to deliver a great resident experience.

This role focuses on delivering high standards of service, safety and community engagement, with opportunities to collaborate across colleagues and contribute to a vibrant student environment.