Resident Experience Assistant – Student Living

Unite Students; Oxford; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Performance bonus

25 days annual leave + bank holidays (

Generous pension scheme

Life assurance x4 salary

Share save scheme

Enhanced Family Leave

Medicash Health Plan

Employee Assistance Programme (EAP)

One free volunteering day each year

Retail and hospitality discounts

Job summary

Unite Group, operating Unite Students and Hello Student brands, is looking for an Operations Assistant to welcome residents and visitors, support check-ins and enquiries, and help ensure day-to-day operations run smoothly across our student accommodation.

You will work as part of a friendly property team to deliver a great resident experience, handle maintenance requests, support events and help create a safe, vibrant community.

Qualifications

• Passion for customer service and ability to connect with people.
• Customer service or hospitality experience preferred.
• Strong communication and problem-solving skills.
• Proactive, organized and able to work in a busy environment.
• Comfort handling enquiries and resident requests.

Responsibilities

• Provide friendly, face-to-face customer service to residents and visitors, responding to enquiries and resolving issues
• Support the full resident journey, including check-ins, check-outs and day-to-day resident support
• Deliver property viewings and support bookings, helping drive occupancy and retention
• Support resident engagement activities, helping create a welcoming and vibrant community
• Respond to maintenance issues, making safe where required and raising requests for resolution
• Carry out building checks and support safety procedures, ensuring the property remains safe and compliant
• Support emergency response procedures when required
• Maintain high property standards, ensuring communal areas are clean, safe and well presented
• Work collaboratively with colleagues to ensure smooth day-to-day operations
• Record enquiries, cases and operational issues accurately within internal systems

Skills

Customer service focus

Team player

Job description

Unite Group, operating Unite Students and Hello Student brands, is looking for an Operations Assistant to welcome residents and visitors, support check-ins and enquiries, and help ensure day-to-day operations run smoothly across our student accommodation.

You will work as part of a friendly property team to deliver a great resident experience, handle maintenance requests, support events and help create a safe, vibrant community.