Resident Experience Coordinator (Days/Nights)

Unite Group; York and North Yorkshire; Sur place; GBP 18 000 - 23 000; Plein temps

Avantages offerts par ce poste

Bonus scheme

25 days leave + bank holidays

Pension scheme 4–11%

Life assurance 4x salary

Share save scheme

Enhanced Family Leave

Medicash

EAP

Volunteer day

Discounts

Résumé du poste

Unite Group's Unite Students and Hello Student brands seek an Operations Assistant to welcome residents, handle enquiries and help day-to-day running of the building.

You’ll support check-ins, viewings, respond to issues, and contribute to a safe, vibrant student community. Experience in customer service or hospitality is valued; enthusiasm and teamwork matter most.

This is a busy, varied role with opportunities to develop alongside a values-led organisation.

Qualifications

• Experience in customer service, hospitality, retail or residential environment.
• Enjoy working with people and delivering great customer experiences.
• Strong communication and problem-solving skills.
• Be proactive, organised and comfortable working in a busy and varied environment.
• Confident handling enquiries, complaints and resident requests.
• Enjoy working as part of a team and supporting colleagues when needed.
• Experience in student accommodation, hospitality or residential environments would be beneficial but isn't essential.

Responsabilités

• Provide friendly, face-to-face customer service to residents and visitors, responding to enquiries and resolving issues.
• Support the full resident journey, including check-ins, check-outs and day-to-day resident support.
• Deliver property viewings and support bookings, helping drive occupancy and retention.
• Support resident engagement activities, helping create a welcoming and vibrant community.
• Respond to maintenance issues, making safe where required and raising requests for resolution.
• Carry out building checks and support safety procedures, ensuring the property remains safe and compliant.
• Support emergency response procedures when required.
• Maintain high property standards, ensuring communal areas are clean, safe and well presented.
• Work collaboratively with colleagues to ensure smooth day-to-day operations.
• Record enquiries, cases and operational issues accurately within internal systems.

Connaissances

Customer service

Communication

Problem solving

Description du poste

Unite Group's Unite Students and Hello Student brands seek an Operations Assistant to welcome residents, handle enquiries and help day-to-day running of the building.

You’ll support check-ins, viewings, respond to issues, and contribute to a safe, vibrant student community. Experience in customer service or hospitality is valued; enthusiasm and teamwork matter most.

This is a busy, varied role with opportunities to develop alongside a values-led organisation.