Resident Engagement Co-ordinator

Concept Housing Association; Oldbury; On-site; GBP 30,000 - 40,000; Full time

Job summary

A housing association in the UK is looking for a Resident Engagement Co-ordinator to spearhead community outreach and engagement initiatives. This role requires a strong understanding of resident needs and barriers, along with the ability to enhance participation from underrepresented groups. Key responsibilities include planning events, implementing engagement strategies, and supporting resident feedback mechanisms to improve service delivery. Flexibility for travel is required as part of the role.

Qualifications

• CIH Level 3 Diploma in Housing or relevant experience, willingness to gain qualification.
• Experience working with hard to reach customer groups.
• Proven experience in planning and executing community events.

Responsibilities

• Lead development of resident engagement opportunities.
• Coordinate an annual program of resident events and activities.
• Develop and deliver an annual engagement plan.

Skills

Experience with marginalised groups

Experience of using technology to improve services

Experience in planning community events

Understanding of housing regulations

Education

CIH Level 3 Diploma in Housing

Higher education qualification in housing or relevant experience

Job description

Main Purpose of the Role

The Resident Engagement Co‑ordinator will be responsible for delivering the aims of Concept Housing Association’s resident engagement strategy. This includes developing and implementing initiatives that empower residents to scrutinise services, monitor performance, and hold the organisation accountable for meeting its objectives.

As a champion of the resident voice, the postholder will create meaningful and inclusive engagement opportunities that reflect the diverse needs of our residents. This includes organising a programme of activities that support both individual and community development, while ensuring that hard‑to‑reach groups are given the opportunity to participate.

This role requires a deep understanding of the barriers faced by residents and a commitment to overcoming these through the delivery of innovative engagement approaches.

While based in Birmingham, this role involves a monthly trip to Bradford, with the possibility of additional visits at certain times and to other managed locations. Flexibility is essential for this position.

Please note –

This role will be primarily based in Birmingham but will have responsibility for all sites, including Bradford. A monthly trip to Bradford will be expected with the scope for additional visits throughout the year.

In line with our recruitment policy, we are only accepting applications from candidates who have not previously applied for this role.

Key Responsibilities

As the Resident Engagement Co‑ordinator, you will lead the development and promotion of resident engagement opportunities that are tailored to the resident profile and responsive to varying needs. You will support residents in participating in service scrutiny and monitoring, ensuring their feedback informs improvements.

You will co‑ordinate an annual programme of resident events and activities, promoting the benefits of engagement across the organisation and within the wider community. A key part of your role will be to increase participation from underrepresented and marginalised groups, by using creative and inclusive methods.

You will provide support and advice to residents wishing to become more actively involved, including establishing resident groups, accessing funding, and exploring new feedback channels. Clear and accessible communication will be essential to enable residents to understand and evaluate Concept Housing’s services.

You will develop and deliver an annual engagement plan. In addition, you will assess the impact of activities, together with supporting residents in contributing to the Annual Report through consultation meetings. Building strong partnerships with managing agents will be an important part of this role, to enhance resident involvement in service delivery and scrutiny.

Your role will also involve promoting a resident‑centric culture across the organisation, encouraging colleagues to learn from feedback and implement service improvements.

You will support the use of technology to make engagement more accessible and ensure performance standards are consistently met or exceeded.

The desirable skills and qualifications for this role are :

• CIH Level 3 Diploma in Housing, or higher education qualification in housing (or relevant experience and open to gaining a relevant qualification if required by government)
• Experience of working with marginalised / hard to reach customer groups
• Experience of using technology to improve services for residents
• Experience of planning and holding community / customer events
• Experience of working within the social housing sector
• Understanding of the Regulator for Social Housing’s consumer standards, Housing Ombudsman Complaint Handling Code, data protection and health and safety legislation.

Please note that interviews may be arranged throughout the application period, and as such, the vacancy could close at short notice. All applicants will be notified of the outcome of their application, so we encourage interested candidates to apply as soon as possible.

If you have any questions or would like an informal chat about the role of Resident Engagement Co‑ordinator, please contact .