Reservations Supervisor

AccorHotel; St Andrews; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading hotel group in St Andrews is looking for a Reservations Supervisor to lead their team and ensure exceptional guest experiences. The successful candidate will have proven experience in a similar role within a luxury hotel setting, strong communication and coaching skills, and a proactive approach to problem-solving. This full-time position includes benefits such as annual stay, hotel discounts, and complimentary gym access. Join us to turn moments into special memories for our guests.

Benefits

Free annual night stay

Big hotel discounts for friends & family

Free shuttle service

Complimentary pool and gym access

50% off dining

Wellbeing app

Christmas gifts and parties

Qualifications

• Proven experience in a reservations or front office supervisory role ideally in a luxury hotel or resort setting.
• Excellent organisational skills and attention to detail.
• A warm professional manner and a genuine passion for delivering outstanding guest experiences.

Responsibilities

• Lead and inspire the Reservations team through coaching, training and performance development.
• Maximise sales opportunities and drive revenue by collaborating closely with the Front Office, Sales and Revenue teams.
• Deliver seamless guest experiences from first enquiry to arrival ensuring every detail exceeds expectations.

Skills

Strong communication skills

Coaching skills

Organisational skills

Problem-solving

Tools

PM CRS IRIS

Job description

Location: Fairmont St Andrews

Department: Reservations

Turn moments into special memories.

At Fairmont St Andrews our guests come to experience world‑class luxury unforgettable memories and exceptional service and it all begins with you. As a Reservations Supervisor you’ll lead the team that shapes our guests first impressions ensuring every enquiry becomes a memorable stay.

A little more about what you’ll be doing:

• Lead and inspire the Reservations team through coaching, training and performance development.
• Maximise sales opportunities and drive revenue by collaborating closely with the Front Office, Sales and Revenue teams.
• Deliver seamless guest experiences from first enquiry to arrival ensuring every detail exceeds expectations.
• Maintain accuracy and excellence across our systems (PM CRS & GDS) auditing regularly and resolving issues quickly.
• Support departmental goals ensuring CES and LQA targets are met or exceeded.
• Manage resources effectively keeping within budgets for payroll and supplies.
• Play an active leadership role attending key meetings driving communication across departments and contributing to strategic decisions.
• Respond to guest and business feedback adapting operations to continuously improve service.

Qualifications:

• Proven experience in a reservations or front office supervisory role ideally in a luxury hotel or resort setting.
• Strong communication and coaching skills with a passion for motivating teams.
• Excellent organisational skills and attention to detail.
• A proactive approach to problem‑solving and process improvement.
• Experience with property management systems (PM CRS IRIS or similar).
• A warm professional manner and a genuine passion for delivering outstanding guest experiences.

Additional Information:

What is in it for you:

• Free annual night stay (permanent staff)
• Big hotel discounts for you friends & family worldwide
• Free shuttle service and meals on duty
• Complimentary pool gym and fitness classes
• 50% off dining plus great savings on spa, golf and retail
• Complimentary golf and PGA pro lessons
• Wellbeing app and long service rewards
• Christmas gifts parties and team events

Remote Work: No

Employment Type: Full‑time