Reservations Specialist

Rockpool Recruitment; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking a Reservations Specialist to join their dynamic team in North West London. This role involves booking accommodation and providing exceptional service to high net worth individuals. Ideal candidates will have travel industry experience, excellent communication skills, and the ability to handle multiple tasks effectively. The position offers a supportive team environment and requires flexibility and motivation within a fast-paced setting.

Qualifications

• Experience in the travel industry is essential, preferably in securing accommodation.
• Excellent communication skills and a professional telephone manner.
• Highly motivated, well-organized, and a team player.

Responsibilities

• Book accommodation for high net worth individuals.
• Manage existing bookings and provide customer service.
• Adapt to changing deadlines and provide flexible support within a team.

Skills

Relationship building

Problem solving

Communication

Attention to detail

Organizational skills

Microsoft Excel

Job description

Reservations Specialist - Media and HNWI

This is an exciting opportunity for an experienced Reservations Agent to join a dynamic business within a niche market, which provides accommodation for high net worth individuals. The business has been built on reputation, ethos and a passion for delivering an exceptionally high level of customer service; they are truly market leaders within their specialist field.

Reservations Specialist - What will I be doing?

Whilst the core part of this role is booking accommodation, it offers a great deal of variety and no two days are the same. Whether you are arranging hotels, bespoke accommodation, or managing existing bookings, you’ll need to be resourceful, have the ability to multi-task and must be able to react quickly and effectively and meet demanding and often changing deadlines. The position is challenging as well as fun and requires a self‑motivated and ambitious individual with a desire to succeed.

Reservations Specialist - What experience do I need?

• Experience within the travel industry is essential, ideally with experience of researching and securing accommodation for business and leisure trips
• Excellent at building relationships and rapport
• A problem solver with the ability to follow through tasks and responsibilities to ensure positive outcomes
• Great communication skills and an excellent telephone manner
• Excellent eye for detail and accuracy
• A team player who can engage effectively across all levels of a business
• Highly motivated and well‑organised
• Good knowledge of Microsoft Office, particularly Excel

Reservations Consultant - What else do I need to know?

This role is part of a dynamic and supportive team and requires a high degree of flexibility and an ability to deal with change, growth and pressurised deadlines. It is the ideal opportunity for someone who is passionate about travel, and who always strives to deliver the best possible service to customers and clients. The role is based in North West London on a permanent basis and is fully office based. The hours are Monday - Friday on a shift basis between 9am and 6.30pm