Reservations Coordinator — Guest Experience & Growth

Cairn Group; Stirling; On-site; GBP 20,000 - 26,000; Full time

Job summary

A leading hospitality company in the UK is seeking a Reservations Coordinator to manage guest bookings and inquiries. The ideal candidate will have a passion for exceptional customer service and the ability to work under pressure. Responsibilities include handling reservations through multiple channels, ensuring accuracy, and building lasting relationships with guests. This role offers opportunities to grow within a supportive team in a dynamic environment.

Benefits

Service charge tips and gratuities

Real-time payment access with Wagestream

Discounted stays across venues

50% off food and drinks

Wellness offers at spas

Exclusive shopping and entertainment discounts

Training and development programs

Monthly Superstar Awards

Long-Service Awards and extra leave

Referral bonuses

24/7 Employee Assistance Program

Pension plan

Year-round incentives

Bereavement leave

Qualifications

• Friendly and passionate about guest service.
• Detail-oriented with ability to manage bookings accurately.
• Team player with strong communication skills.
• Able to work efficiently under pressure.

Responsibilities

• Handle guest enquiries and reservations through various channels.
• Manage individual and group bookings from enquiry to confirmation.
• Build strong relationships with regular guests.

Skills

Friendly and helpful demeanor

Attention to detail

Team collaboration

Ability to work under pressure

Strong communication skills

Organizational skills

Experience in hotel or reservations

Job description

A leading hospitality company in the UK is seeking a Reservations Coordinator to manage guest bookings and inquiries. The ideal candidate will have a passion for exceptional customer service and the ability to work under pressure. Responsibilities include handling reservations through multiple channels, ensuring accuracy, and building lasting relationships with guests. This role offers opportunities to grow within a supportive team in a dynamic environment.