Reservations Coordinator — Guest Experience & Growth

Cairn Group; Harrogate; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading UK hospitality company is seeking a Reservations Coordinator to manage guest enquiries and bookings. The ideal candidate should be friendly, detail-oriented, and passionate about providing excellent service. This role offers opportunities for career development within a supportive environment, emphasizing teamwork and proactive communication. Join us to help shape memorable guest experiences and drive success in our operations.

Benefits

Service Excellence Bonus

Real-Time Pay with Wagestream

Discounted stays across venues

50% off food and drinks

Exclusive wellness offers

Shopping and entertainment discounts

Career development programs

Monthly Superstar Awards

Long-Service Awards

Recommend a Friend bonus

24/7 confidential support

Pension scheme

Year-round incentives

Bereavement leave

Qualifications

• Previous experience in hotel or reservations roles.
• Ability to deliver best-in-class guest service.
• Strong attention to accuracy and guest expectations.

Responsibilities

• Handle enquiries and reservations, ensuring accuracy.
• Manage individual and group bookings from enquiry to confirmation.
• Build strong relationships with guests and ensure top-tier service.

Skills

Friendly and helpful

Thorough and detail-oriented

Team player

Ability to work under pressure

Proactive and organized

Experienced in hotel/reservations

Strong attention to detail

Job description

A leading UK hospitality company is seeking a Reservations Coordinator to manage guest enquiries and bookings. The ideal candidate should be friendly, detail-oriented, and passionate about providing excellent service. This role offers opportunities for career development within a supportive environment, emphasizing teamwork and proactive communication. Join us to help shape memorable guest experiences and drive success in our operations.