Reservations Coordinator

Alchemy Global Talent Solutions Ltd.; City Of London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading global talent solutions firm is seeking a Reservations Coordinator to manage booking processes and enhance guest experiences. The role involves handling enquiries and cancellations while ensuring top-notch customer service. Ideal candidates will have experience in reservations or hospitality and strong organisational skills. This position started on-site, with hybrid work options available post-probation.

Qualifications

• Previous experience in reservations or hospitality preferred.
• Strong organisational and communication skills required.
• Proficient in reservation systems and basic computer packages.

Responsibilities

• Handle enquiries, bookings, and cancellations accurately.
• Utilise reservation systems for processing and record-keeping.
• Provide excellent customer service via phone and email.
• Address guest concerns and special requests.
• Liaise with departments for guest coordination.

Skills

Organisational skills

Communication skills

Customer service

Reservation system proficiency

Job description

Overview

Alchemy Global Talent Solutions is assisting a global leader who are hiring a Reservations Coordinator to ensure seamless booking experiences. The Reservation Coordinator will work closely with clients from all around the world to establish hospitality needs for their overseas visitors. This will run on a shift bases with occasional weekend working.

Responsibilities

• Handle enquiries, bookings, and cancellations with accuracy and efficiency.
• Utilise reservation systems for processing and record-keeping.
• Provide prompt and excellent customer service via phone and email.
• Address guest concerns and special requests to enhance their experience.
• Liaise with departments for smooth communication and guest coordination.

Qualifications

• Previous reservations or hospitality experience preferred.
• Strong organisational and communication skills.
• Proficient in reservation systems and basic computer packages.
• This is on site role with the opportunity to work hybrid after probation period.