Reservations and Events Agent

Valor Hospitality; Wootton Bridge; On-site; GBP 20,000 - 25,000; Full time

Job summary

A hospitality company is looking for a friendly and passionate Reservations and Events Agent to join their team in Wootton Bridge, England. You will deliver attentive customer service, convert enquiries into sales, and work closely with your team. This role requires excellent communication skills and a commitment to hospitality excellence. The company offers numerous benefits including wellness activities, employee assistance, and professional development programs.

Benefits

Exclusive discounts for friends and family

Discounted hotel stays

50% dining discount

Free meals while on duty

High-street discounts

Cycle To Work Scheme savings

Refer-a-friend bonuses

Qualifications

• Passion for hospitality and commitment to excellence.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours based on team and customer needs.

Responsibilities

• Deliver top quality customer service.
• Handle enquiries and bookings via telephone and online.
• Maximise revenue through upselling.

Skills

Customer service

Team collaboration

Sales conversion

Technology savvy

Problem-solving

Communication

Job description

We are looking for a friendly, passionate and energetic Reservations and Events Agent to join our team. The Role As Reservations and Events Agent you'll be on the front line, delivering on our mission! You'll be delivering attentive customer focused service, understand brand standards and enjoy working as part of a successful team.

What you'll be doing as Reservations and Events Agent

• Top quality customer service
• Working as part of a great team
• Take enquiries and bookings via telephone and online bookings
• Converting enquiries into sales
• Processing, amending and updating bookings as required
• Maximising revenue through upselling
• Administration and Technology savvy
• Available to work when the team and customer needs you most
• Access to wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign
• Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing
• Healthcare Cash Plan options, from just £5 per month

Supporting your hospitality career growth

• Fully funded apprenticeship programmes
• Internal development programmes, designed to support you as you grow within your role
• Monthly and annual team member service awards, making sure your achievements are recognised and celebrated

Excellent communication, interpersonal, and problem-solving abilities

A passion for hospitality and a relentless commitment to excellence.

Benefits

• Exclusive discounts for you, your friends and family
• Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast
• Discounted stays for friends and family
• 50% discount when dining in our restaurants and bars
• Free meals while on duty, keeping you well‑fuelled
• Access to high‑street discounts on a range of shops, experiences and more
• Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme
• Generous refer‑a‑friend bonuses, starting at £250

Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.