Researcher — Customer Insight & Smart Aging Tech

Extra Care; Coventry; On-site; GBP 30,000 - 40,000; Full time

Job summary

A charitable organization focused on older adults seeks a Researcher (Customer Insight and Smart Technology) to enhance services through applied research. The role involves evaluating smart home solutions to improve wellbeing and safety, and engaging with current and future residents. The ideal candidate will have strong communication skills and experience in older adult services. This position aims to help create impactful insights that shape strategy and service design, fostering an inclusive environment for all.

Qualifications

• Experience working within retirement communities or older adult services.
• Strong communication skills for interaction with older adults.
• Passion for improving older adults' quality of life.

Responsibilities

• Conduct research to understand customer values and expectations.
• Evaluate smart devices for usability and impact.
• Develop pilot projects informed by robust insight.
• Monitor developments in the retirement living sector.

Skills

Excellent written and verbal communication skills

Experience in retirement communities or older adult services

Ability to interact comfortably with older adults

Genuine care for enhancing older adults' quality of life

Job description

A charitable organization focused on older adults seeks a Researcher (Customer Insight and Smart Technology) to enhance services through applied research. The role involves evaluating smart home solutions to improve wellbeing and safety, and engaging with current and future residents. The ideal candidate will have strong communication skills and experience in older adult services. This position aims to help create impactful insights that shape strategy and service design, fostering an inclusive environment for all.