Research and Insight Analyst

Wrexham AFC; Wrexham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A professional football club is seeking a Research and Insight Analyst to support strategic decision-making through data-driven insights. Responsibilities include analyzing internal data, conducting research, and developing reports for stakeholders. The ideal candidate has experience in project delivery and a solid understanding of sports facilities operations. A commitment to equality, diversity, and inclusion is required.

Qualifications

• Proven experience delivering capital projects.
• Knowledge of sports facilities development and operation (preferably football).
• Ability to navigate complex challenges and drive informed decision-making.

Responsibilities

• Conduct quantitative and qualitative research to support strategic initiatives.
• Analyze internal datasets to identify trends and opportunities.
• Develop dashboards to communicate insights to stakeholders.

Skills

Data analysis

Stakeholder management

Communication

Project management

Job description

About The Role

Wrexham AFC has progressed from National League to the Championship, and its business has rapidly changed. The Club aims to make proactive strategic decisions across the business based on data and insight. The Research and Insight Analyst will support strategic decision-making by providing data-driven insights and research, gathering, analysing, and interpreting data related to fan engagement, commercial performance, operational efficiency, and industry trends. The analyst will collaborate across departments to ensure insights are actionable and aligned with the Club’s strategic goals. The role will shape the long-term future of the organisation in a positive, forward-thinking and collaborative culture.

MAIN RESPONSIBILITIES

• Research: Conduct quantitative and qualitative research to support strategic initiatives.
• Internal Data: Establish internal datasets and analyse them to identify trends, opportunities, and risks. Monitor metrics and provide recommendations for improvement.
• Benchmarking: Review external data sources to benchmark Club performance against industry standards and competitors.
• Integrity and Compliance: Ensure data integrity and compliance with relevant data protection regulations.
• Reporting: Develop dashboards and reports to communicate insights to stakeholders. Present findings to senior leadership in a clear and actionable format.
• Business Plan: Provide data to develop business plan assumptions and improve robustness in forecast; contribute to the development of KPIs and performance measurement frameworks.
• Internal Stakeholders: Support areas of the business, notably marketing, commercial, and operational teams, with targeted analysis.
• Innovation: Propose methods to improve business performance based on insight and by exploring new technologies, practices, and partnerships that can enhance operations and brand.
• Project management and delivery: Monitor and manage specific insight projects, including planning, delivery, reporting and monitoring.
• External Support: Collaborate with external research partners and agencies.

SAFEGUARDING RESPONSIBILITIES

We are committed to ensuring everyone who engages with the Club has a positive, safe, and supportive experience. Staff are required to comply with all aspects of the Club Safeguarding Policies and to take personal responsibility to embed safeguarding practices in the Club.

HEALTH & SAFETY RESPONSIBILITIES

Take responsibility for the health and safety of yourself and others who may be affected by your acts or omissions at work. To comply with all aspects of the Club’s Health & Safety Policy and arrangements, enabling the company to perform its civil and statutory obligations in relation to Health & Safety.

EQUALITY, DIVERSITY AND INCLUSION RESPONSIBILITIES

Hold a commitment to equality, diversity and inclusion in the workplace.

About The Candidate

EXPERIENCE/QUALIFICATIONS REQUIRED

• Proven experience delivering capital projects.
• Knowledge of sports facilities development and operation (preferably football).
• Ability to navigate complex challenges and drive informed decision-making.
• Ability to foresee and prepare for project requirements.
• Demonstrated success in stakeholder management and cross-department collaboration.
• Knowledge of relevant building and football regulatory requirements.
• Excellent communication, negotiation and leadership skills.

About The Club

CLUB VALUES

Code of Conduct

Wrexham Football Club expects the highest standards of integrity and conduct in all matters concerning the Club and its employees. The Code of Conduct explains the standards of conduct expected and the responsibilities of the Club as employer. All employees are expected to act in the Club’s interests. Conduct detrimental to its interests or its relations with customers, suppliers, or the public shall be a breach of Club rules and policies. Discriminatory, offensive, or violent behavior is unacceptable, and complaints will be dealt with accordingly.

Equality, Diversity & Inclusion

Wrexham Football Club is committed to ensuring equality, diversity and inclusion of opportunity at the heart of everything we do. No person shall be discriminated against on protected characteristics. The Club upholds rights and freedom of choice. The Club opposes all forms of unlawful and unfair discrimination, and may take disciplinary action for breaches.

Safeguarding and Safer Recruitment

Wrexham Football Club is committed to protecting children and vulnerable adults engaged in club activities. The Club will fulfil safeguarding responsibilities and carry out Safer Recruitment in partnership with families and local authorities.

Having a criminal record will not necessarily bar a candidate. The Club uses the DBS to assess suitability for positions of trust and undertakes to treat all applicants fairly. Candidates should check government guidance on disclosing cautions/convictions as part of their application.