Research Analyst

Lampton Leisure; Hounslow; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A community-focused organization in Hounslow is seeking a Research Analyst to deliver market and customer insights that support strategic decision-making and commercial growth. The role involves competitor benchmarking, market trend monitoring, and working closely with stakeholders to provide actionable insights. A degree in market research or related field is required, along with strong analytical and communication skills. This position offers a hybrid working arrangement with a range of employee perks.

Benefits

Annual pay and contract reviews

24 days holiday allowance plus bank holidays

Free gym membership

Enhanced maternity and paternity leave

Pension scheme

Exclusive discounts

Staff wellbeing perks

Career growth opportunities

Qualifications

• Previous experience in a research or insight role.
• Ability to gather, synthesize, and interpret data from multiple sources.
• Good understanding of customer behavior.

Responsibilities

• Conduct competitor benchmarking across pricing, products, and services.
• Gather and analyze customer insights through surveys and focus groups.
• Monitor market trends and innovations.
• Work with stakeholders to produce strategic performance reports.

Skills

Research and analytical skills

Qualitative and quantitative methods

Strong written and verbal communication

Commercial awareness

Education

Degree in market research or related discipline

Tools

Survey tools and research software

Job description

About Lampton Group

Established for over a decade, Lampton Group is wholly owned by the London Borough of Hounslow. This means we operate a commercially minded business, with a public service ethos. We work in close partnership with the Borough to provide commercial, strategic and social value to the community; any profits we make are invested back into essential services and community projects. We have three operating arms - Lampton Homes, Lampton Leisure and Lampton Services – each exists to enhance the lives of residents and support the council in supplying essential services.

Why Join Lampton Group?

We are LLW employer, offering annual pay and contract reviews

Hybrid working

24 days holiday allowance, plus bank holidays

Free gym membership

Enhanced Maternity and Paternity leaveandPension Scheme

Exclusive Discounts -save with Lampton Rewards and EE mobile offers

Staff wellbeing perks -online GP access, EAP, health testing, flu Jabs, and eye care vouchers

Sustainability Perks -cycle to work and electric car salary sacrifice scheme

Career Growth –CPD training, structured development, and leadership opportunities

About the Job

The Research Analyst will deliver market, competitor, and customer research that supports Lampton Group strategic decision-making and commercial growth. The role is responsible for scanning the external environment, analysing customer behaviours, and producing insight that informs business strategy, marketing activity, and service development.

Key Responsibilities

• Conduct competitor benchmarking across pricing, product, and service offering.
• Gather and analyse customer insight through surveys, focus groups, and secondary research.
• Monitor market trends and emerging innovations that may impact the companies within Lampton Group Provide evidence-based recommendations to support commercial strategy and growth initiatives.
• Contribute to the development of customer segmentation models and personas.
• Work with the Commercial Insight & Strategy Manager to produce strategic performance packs and market intelligence reports.
• Present findings clearly to senior stakeholders, highlighting risks, opportunities, and actionable insights.
• Maintain a research library of relevant industry publications, benchmarking data, and customer research outputs.

Experience and Qualifications required

• Degree or equivalent experience in market research, social sciences, data, or related discipline.
• Previous experience in a research or insight role.
• Strong research and analytical skills, with experience in qualitative and quantitative methods.
• Ability to gather, synthesise, and interpret data from multiple sources.
• Strong written and verbal communication skills, able to turn complex findings into simple insights.
• Competence in survey tools and research software desirable.
• Good commercial awareness and understanding of customer behaviour.

Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply.

Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process