Req1490431 Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions[...]

Santander USA; Rochdale; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading financial services provider in Rochdale is seeking a Customer Experience Advisor. You will be the customer’s first point of contact, assisting with transactions and queries while delivering outstanding service. The role demands effective communication and a flexible approach in a dynamic multi-skilled environment. The successful candidate will enjoy competitive benefits and a supportive workplace culture.

Benefits

Starting salary of £24,000 plus a £500 annual cash allowance

25 days holiday plus bank holidays, increasing to 26 days after 5 years

Eligible for a discretionary performance-related annual bonus

Voluntary healthcare benefits at discounted rates

8% pension contribution

Qualifications

• Proven ability to deliver outstanding customer service either from a face-to-face or a telephony background.
• Ability to communicate effectively with customers to truly understand their needs.

Responsibilities

• Act as the first point of contact for customers in branch or over the phone.
• Assist with day-to-day transactions, queries and servicing.
• Build relationships and find solutions.

Skills

Outstanding customer service

Effective communication

Job description

Req1490431 Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Rochdale Branch Country: United Kingdom

Overview

Join our community. We are currently recruiting Customer Service colleagues, with a starting salary of £24,500 per annum, made up of a base salary of £24,000 plus a £500 flexible benefit. You’ll be a listener and problem solver, helping customers with a range of needs—from simple cash transactions and technology support in the banking hall to phone assistance and fraud protection. You’ll be the friendly face and voice of Santander, with a focus on delivering great customer experiences.

You’ll be totally flexible in approach and comfortable in undertaking a broad range of activities in a multi-skilled environment. You’ll thrive on variety and serve as the eyes and ears of our business after all.

The difference you’ll make

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

What you’ll bring

These are the essential requirements you need to be successful in this role:

• Proven ability to deliver outstanding customer service either from a face-to-face or a telephony background
• The ability to communicate effectively with customers to truly understand their needs

Nice to have

• A real desire to go above-and-beyond for customers
• Effective team working skills with a flexible, can-do approach to work
• Openness to a broad range of activities even if outside of standard expectations
• Ability to grow, adapt and change accommodating business needs and priorities
• You will require the right to work in the UK

What else you need to know

• This is a full-time permanent branch-based role, 35 hours across Monday to Saturday from 8:00am to 6:00pm
• The role is based in our Rochdale Branch

Inclusion

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We celebrate diversity and attract, retain and develop talented people through living our values of Simple, Personal, and Fair.

How we’ll reward you

As well as a salary, we offer a wide range of benefits you can choose from and tailor to your needs.

• Starting salary of £24,000 plus a £500 annual cash allowance to spend on our benefits
• 25 days’ holiday plus bank holidays, increasing to 26 days after 5 years’ service, with the option to purchase up to 5 contractual days per year
• Eligible for a discretionary performance-related annual bonus
• Voluntary healthcare benefits at discounted rates (medical, dental, and health assessments)
• Free access to digital health services, including GP
• Free access to wellbeing apps and up to three weekly online classes
• 8% of salary contributed to pension, with potential higher employer contributions if you contribute
• Death-in-service benefit and income protection insurance, with options for discounted life assurance and critical illness
• Support for charitable giving and community partnerships
• Share plans and 24/7 access to an employee discount platform
• Staff versions of Santander products with no fees and access to deals

Learn more about our benefits and family-friendly policies

Right to work in the UK

All applicants must have the right to work in the UK. If you require a visa or permit, this will not influence progression, but if you do not have the right to work, Santander will not proceed with your application or may withdraw a conditional offer.

What to do next

If this sounds like a role you’re interested in, please apply. If you need recruitment process accommodations, contact resourcing at [e-mail].

Additional Information

We welcome applications with the understanding that there may be no relocation package. Santander will cover mandatory government fees for visa sponsorship where applicable; you may be liable for personal immigration and relocation costs.