Repairs Supervisor (East London)

Axis CLC; Greater London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading property services company in Greater London is seeking a Disrepair Supervisor to oversee housing disrepair claims management within the NHG contract. The role involves conducting property inspections, coordinating repair works, and ensuring compliance with housing regulations. We're looking for a skilled professional with a strong understanding of disrepair legislation, excellent communication, and supervisory skills. The ideal candidate will lead a team and contribute to improvements in the disrepair process.

Benefits

Competitive annual salary

Company van and fuel card

25 days annual leave + bank holidays

Referral fee up to £2,000

Training and progression opportunities

Qualifications

• Proven experience in housing disrepair, maintenance supervision, or building inspection.
• Sound understanding of housing law, disrepair regulations, and repair obligations.
• Proficient in IT systems and tools for reporting.

Responsibilities

• Lead and manage the end-to-end process for housing disrepair claims.
• Conduct property inspections to assess claims validity and scope.
• Coordinate repair works ensuring quality and completion.
• Monitor costs, budgets, and productivity across disrepair works.

Skills

Housing disrepair expertise

Communication skills

Organisational skills

Problem-solving skills

Knowledge of health and safety regulations

Education

Relevant qualification in housing, property management, or construction

Tools

Job management software

Excel

Job description

Location

East London, London, South East, UK. Axis Europe, part of Axis CLC, is a trusted property services specialist with 55+ years experience, employing over 1,500 people and supporting 250+ clients across the UK. We deliver repairs, planned maintenance, refurbishment, compliance and fire safety, combining local, responsive teams with the scale and stability of a national group.

Role Overview

We are looking for an experienced and proactive Disrepair Supervisor to oversee and manage all aspects of housing disrepair claims within the NHG contract. You will coordinate property inspections, lead a small team of operatives, and ensure repairs are completed quickly, safely, and to a high standard. Acting as the link between legal, technical, and operational teams, you’ll help protect both residents and the business by ensuring every case is handled efficiently, lawfully, and with care.

Responsibilities

• Lead and manage the end-to-end process for housing disrepair claims, ensuring timely and compliant resolution.
• Conduct property inspections to assess the validity and scope of claims.
• Coordinate repair works with supervisors, planners, contractors, and surveyors, ensuring quality and completion within deadlines.
• Liaise with legal teams, clients, and residents to provide clear communication and documentation on case progress.
• Monitor costs, budgets, and productivity across disrepair works, identifying opportunities to improve efficiency.
• Ensure all records, reports, and certifications meet legal, contractual, and H&S standards.
• Implement preventative measures and service improvements to reduce disrepair cases.
• Promote a customer-first approach, maintaining professionalism and empathy in all resident interactions.
• Support the development of operatives and apprentices through coaching and quality checks.
• Produce regular updates and reports for senior management on case volumes, risks, and trends.

About You

You’re a detail-driven professional with a strong understanding of housing disrepair legislation and property maintenance. You combine technical knowledge with excellent communication and negotiation skills, ensuring residents' needs are met while safeguarding the organisation.

Requirements

• Proven experience in housing disrepair, maintenance supervision, or building inspection.
• Sound understanding of housing law, disrepair regulations, and repair obligations.
• Strong organisational and problem-solving skills, with a calm, practical approach.
• Ability to liaise confidently with residents, clients, and legal representatives.
• Knowledge of health and safety regulations and social housing standards.
• Proficient in IT systems (e.g., job management software, Excel, reporting tools).
• Full UK driving licence and willingness to travel to sites.
• Relevant qualification in housing, property management, or construction (desirable).

Benefits

• Competitive annual salary.
• Company van and fuel card for work purposes.
• 25 days annual leave + bank holidays.
• Up to £2,000 colleague referral fee.
• Long-service awards at key milestones.
• Perkbox.
• Discounts on coffee, cinema, travel and wellbeing.
• 1 paid volunteer day each year.
• Ongoing training, support and progression, Axis promotes from within.

Our Commitment

Many faces, One Axis. We’re proud to be an equal opportunity employer. We value diversity and inclusion across all teams and welcome applications from all backgrounds. Adjustments will be made where needed.

Apply Now

Apply now if you’re a motivated property services professional who takes pride in leading great teams, delivering quality work, and making a real difference for residents.