Repairs Scheduling Manager

Karter Thomas Ltd; Greater London; Hybrid; GBP 37,000 - 38,000; Full time

Job summary

A social housing provider is looking for a Repairs Scheduling Manager to oversee a team and manage the repair process. The successful candidate will be the main contact for customers, monitoring repair cases and coordinating with surveyors and contractors. This full-time role offers hybrid working options and requires experience in managing repair queries. Strong communication and collaboration skills are essential. The position is based in South West London.

Qualifications

• Experience managing a repairs scheduling team.
• Ability to monitor and maintain accurate repair cases.
• Skills in liaising with contractors and customers.

Responsibilities

• Main contact for the repairs service, supporting the team.
• Monitor and update repair cases using online tools.
• Oversee high-risk repair cases in coordination with surveyors.
• Support the complaints process and liaise with other teams.
• Manage appointments for customer access.

Skills

Experience in managing repairs queries

Strong communication skills

Ability to work collaboratively

Job description

Repairs Scheduling Manager - circa £37.5k

We are currently recruiting on behalf of our client, a social housing provider based in South West London for a full-time manager for their repairs scheduling team.

The role is for 36 hours per week (Mon-Thu 9am - 5.15pm, Fri-9am - 5pm), and is able to offer hybrid working which can be discussed with the hiring manager.

To apply candidates should have experience of dealing with repairs queries and helping managing and supporting the repairs scheduling team.

What You'll Do

• Be the main contact for the repairs service, supporting the team and keep customers updated at every step of their repair journey.
• Monitor, review, and update repair cases, using online systems and tools to action tasks, track progress, maintain accurate and identify inconsistencies.
• Work closely with surveyors to oversee complex, escalated and high‑risk repair cases from start to finish.
• Work with other teams and customers to support the complaints process.
• Work collaboratively with colleagues, repairs partner, contractors, and suppliers to resolve repairs effectively.
• Arrange appointments & access into customers' homes.
• Manage the short‑term decant process.
• Keep customers informed about complex repairs cases and agree long‑term programmes of work, in consultation with customers & contractors.