Repairs & Scheduling Contact Centre Coordinator

Workshop Recruitment; Warblington; On-site; GBP 24,000 - 28,000; Full time

Job summary

A local service provider in Warblington is seeking a customer service coordinator with experience in a call or contact centre. The role involves receiving and managing calls, coordinating repair works, and maintaining accurate records in job management systems. Ideal candidates should possess strong organizational, communication, and administration skills, thrive under pressure, and have a keen attention to detail. Employee benefits include healthcare schemes, wellness support, and a Christmas savings scheme.

Benefits

BUPA select healthcare scheme

Rewards portal for discounts

Health and mental wellbeing support

Corporate discount for gym membership

Company sick pay policy

Qualifications

• Previous call/contact centre experience or strong phone based work.
• Ability to work under pressure to strict deadlines.

Responsibilities

• Receiving inbound calls from the local council and tenants.
• Inputting works information on job management systems with accuracy.
• Allocate work in a timely manner to trade operatives.

Skills

Excellent organisational/time management skills

Strong communication skills

Attention to detail

Word processing skills

Excel skills

Job description

A local service provider in Warblington is seeking a customer service coordinator with experience in a call or contact centre. The role involves receiving and managing calls, coordinating repair works, and maintaining accurate records in job management systems. Ideal candidates should possess strong organizational, communication, and administration skills, thrive under pressure, and have a keen attention to detail. Employee benefits include healthcare schemes, wellness support, and a Christmas savings scheme.