Repairs & Scheduling Contact Centre Coordinator

Workshop Recruitment; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local service provider is seeking a candidate for a contact centre role in the United Kingdom. Responsibilities include handling inbound calls, booking appointments, and managing administrative tasks related to repairs and maintenance services. The ideal applicant should have previous call centre experience, excellent organisational skills, and strong communication abilities, all while working under pressure. Attractive employee benefits, including a healthcare scheme and discounts on various services, are also offered.

Benefits

BUPA healthcare scheme

Rewards portal with discounts

Support for health and wellbeing

Corporate gym discount

Company sick pay policy

Qualifications

• Experience in a call/contact centre environment or strong phone-based roles.
• Excellent time management skills.
• Ability to work under pressure to meet deadlines.

Responsibilities

• Receive inbound calls regarding repair works.
• Book appointments for works and be point of contact.
• Input works information accurately into management systems.
• Liaise with the Resource Manager for additional labor.
• Maintain database with appointment and completed works details.

Skills

Call/contact centre experience

Organisational skills

Attention to detail

Strong communication skills

Word processing skills

Excel skills

Job description

A local service provider is seeking a candidate for a contact centre role in the United Kingdom. Responsibilities include handling inbound calls, booking appointments, and managing administrative tasks related to repairs and maintenance services. The ideal applicant should have previous call centre experience, excellent organisational skills, and strong communication abilities, all while working under pressure. Attractive employee benefits, including a healthcare scheme and discounts on various services, are also offered.