Repairs Scheduler

Eden Brown; Liverpool; On-site; GBP 30,000 - 38,000; Full time

Job summary

A leading Housing Association in Liverpool is seeking an experienced Repairs Scheduler to manage customer and operatives' interactions regarding repairs. This role requires strong prioritization skills and the ability to handle escalated issues efficiently. The ideal candidate will have prior experience in Repairs Scheduling or Repairs Administration and must be able to work on-site, Monday to Friday 40 hours a week.

Qualifications

• Repairs Scheduling or Repairs Administrator experience is required.

Responsibilities

• Be the first point of contact for customers and operatives for complex repairs.
• Book appointments for works in line with current KPIs.
• Provide support to customer service advisers regarding repairs.
• Deputise in the absence of the Assistant Head of Operations.
• Resolve informal complaints at first point of contact.
• Assist with work allocation to a team of Operatives.
• Maintain knowledge of Orchard Housing and Propeller Systems.
• Liaise with operatives for appointment management.

Job description

Overview

Eden Brown are seeking a highly efficient and experienced Repairs Scheduler working for a well known and leading Housing Association in Liverpool.

The role as Repairs Scheduler will be a Monday - Friday role 40 hours per week. There is no option to work from home with this role.

Responsibilities

• Be the first point of contact for customers and operatives for complex or escalated repair works.
• Book appointments for works to be completed in line with current KPIs.
• Provide support to customer service advisers and advice on repairs work.
• Deputise in the absence of the Assistant Head of Operations and take a lead role in the team, assuming ownership and responsibility.
• Deal with informal complaints and, as far as possible, resolve issues at first point of contact.
• Assist the Assistant Head of Operations with the allocation of work to a team of Operatives, providing day to day, void and planned works.
• Maintain a comprehensive knowledge of and work to a high standard on Orchard Housing and Propeller Systems, ensuring all relevant information is captured and input into the system.
• Liaise with operatives on a daily basis and deal with absence or queries on available and unavailable appointment slots, logging information into Propeller and Orchard systems. Liaise effectively with customers and operatives to get appointments re-arranged where required.

Qualifications / Experience

• Interested candidates MUST have Repairs Scheduling or/and Repairs Administrator experience.

About

Eden Brown is committed to equality in the workplace and is an equal opportunity employer.