Repairs Resource Planner Manager

BDHT / Bromsgrove District Housing Trust; Bromsgrove; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading social housing organization in Bromsgrove is seeking a Repairs Resource Planner Manager to lead the Resource Planning within their Repairs and Maintenance service. The role involves overseeing customer liaison functions and maximizing operative efficiency in repair scheduling. Ideal candidates should possess strong organizational and communication skills, with a commitment to exceptional customer service. This full-time position offers a range of employee benefits, including a pension scheme and generous annual leave.

Benefits

32 days annual leave plus bank holidays

Employee Assistance Programme

Healthcare Cash Back Scheme

Retail discounts

Free parking and refreshments

Qualifications

• Prior experience in a repairs environment within the social housing sector is beneficial.
• Understanding and commitment to customer service delivery.

Responsibilities

• Lead and manage the Resource Planning within the Repairs and Maintenance service.
• Maximise operative efficiency and streamline repair schedules.
• Oversee Customer Liaison functions and coordinate decant processes.

Skills

Excellent communication skills

Organizational skills

ICT skills

Job description

Closing Date : Friday 7th November @ 9am

Interview Date : Wednesday 19th November 2025 in person

We have an excellent opportunity for a Repairs Resource Planner Manager to join us to lead and manage the Resource Planning within our Repairs and Maintenance service.

The role

You will report to the Head of Repairs and play a key role in maximising operative efficiency streamlining repair schedules and delivering an exceptional customer experience from start to finish.

You will also oversee Customer Liaison functions including the coordination of decant processes ensuring residents are well-supported and kept informed when temporary relocation is required due to major works or property safety concerns.

You'll also provide effective leadership and direction to your team comprising Resource Planners Customer Liaison Officers and a Repairs Administrator. You'll set clear performance objectives monitor outcomes and coach them to achieve their full potential.

This role will play a key part in driving performance enhancing service delivery and ensuring both internal teams and residents receive timely efficient and empathetic support.

About you

We are looking for a highly organised Manager who can demonstrate a resilient and positive attitude together with excellent communication skills via telephone face to face and writing.

You will have good ICT skills along with an understanding and commitment of working with a diverse customer base and delivering excellent service.

Prior experience of a repairs environment within the social housing sector would be beneficial as would experience of maintaining and updating housing management systems although this is not essential.

This post requires that the job holder is subject to a DBS check at a basic level.

What we can offer in return

• 32 days annual leave plus bank holidays
• Holiday purchase scheme buy up to an additional 5 days holiday per year
• Holiday buy back scheme bdht will buy up to 10 days holiday back from staff
• Team budget every year to enjoy an afternoon out as a team
• Electric vehicle leasing scheme through Octopus Energy
• Pension scheme defined contributions pension administered by the Social Housing Pension Scheme (SHPS)
• Life insurance is available to members of the pension scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Healthcare Cash Back Scheme Healthshield
• Retail discounts scheme
• Long Service Awards (given at 1 year 5 years and in increments of 5 years following this)
• Reimbursement for professional subscription fees
• Corporate Sponsorship opportunities
• Reimbursement for HRT pre-paid certificates
• Reimbursement for annual flu jab
• Free parking and refreshments
• Monthly staff compliments raffle
• Wellbeing calendar of events throughout the year

The Company

BDHT employs 170 people and is dedicated to providing excellent services to our customers by having excellent staff. We are very much a learning organisation. We have a major commitment to identifying transferable skills within our employees and creating opportunities for individuals to grow.

BDHT is a people based organisation and our people are actively encouraged to bring their whole selves to work. The things that are important to you become important to us too.

We believe in our people and actively support them based upon three core themes : Look after yourself Look after your colleagues and Look after the business.

We are a great employer who pays fairly and has excellent terms and conditions. But above all we absolutely recognise that good performance is linked to happy staff so we actively encourage fun and expect that it is part of the normal working day.

Bdht reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high.

Our Values

• Integrity
• Transparent
• Inclusive

Our Benefits

• Pension Scheme
• 32 Days Annual Leave Plus Bank Holidays
• Employee Assistance Programme
• Agile Working
• Mental Health First Aiders
• Holiday Buy Back Scheme
• Healthcare Cash Back Scheme
• Free Parking
• Retail Discounts
• Free Refreshments

Key Skills

• Children Activity
• Cost Estimation
• Front Office Management
• Administration Support
• Airlines
• Asic

Employment Type : Full-Time

Experience : years

Vacancy : 1