Repairs Planner

Build Recruitment; Teddington; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A property management company is seeking a Repairs Planner/Scheduler in Teddington. The role involves coordinating repairs from customer contact to job completion, scheduling tasks, and communicating with tenants. Strong experience in property maintenance and excellent customer service skills are essential. The position offers a temporary to permanent contract and hybrid working options. Ideal candidates must manage a high volume of cases, using digital systems effectively.

Qualifications

• Experience in a similar role related to property maintenance or social housing.
• Strong communication and interpersonal skills.
• Proven ability to manage a high volume of cases effectively.

Responsibilities

• Manage and coordinate repairs service from first customer contact to job completion.
• Schedule and allocate maintenance/repair tasks internally or via contractors.
• Act as the main point of contact for tenants raising repair requests.

Skills

Experience in property maintenance

Strong customer service skills

Organisational and time-management skills

Competence in using digital systems

Ability to liaise professionally

Tools

CRM software

Repair-management software

Job description

Job Title: Repairs Planner / Repairs Scheduler. Location: Teddington, TW11. Salary: Day rate to be discussed depending on experience. Contract: Temp to perm. Hybrid working.

Role Purpose

Manage and coordinate repairs service from first customer contact through to job completion. Schedule and allocate routine, planned, and emergency maintenance / repair tasks (internal or via contractors/technicians). Act as the main point of contact for tenants/residents raising repair requests; manage communications, appointments, and updates. Monitor cases through to resolution, including tracking of job status, follow‑ups for complex or long‑term repairs, liaising with surveyors or technical teams for escalated cases. Work with internal teams, repairs/maintenance technicians (e.g. carpenters, trades), subcontractors, suppliers – ensuring jobs are scheduled, materials procured, and compliance with safety/regulations is maintained. Maintain accurate digital records / case management in company systems.

Key Responsibilities / Duties

• Take initial repair requests from tenants (via phone, online, email) and log them in the system.
• Prioritise and categorise requests (routine, urgent, emergency, planned works, communal works).
• Liaise with tenants/residents to arrange appointment slots (AM/PM), confirm access, and follow up on cancellations or rescheduling requests.
• Allocate jobs to technicians, internal teams or external contractors based on trade type, availability, location and priority.
• Monitor progress of works, chase outstanding or complex repairs, coordinate with technical/contractor teams for follow‑ups, decants, re‑visits if required.
• Handle associated administration: purchase orders, materials, supplier coordination, documentation (job sheets, compliance certificates, sign‑offs).
• Maintain and update digital records and CRM / repair‑management software.

Skills / Attributes Desired

• Experience in property maintenance, social housing, repairs coordination or a similar role with reactive/planned maintenance.
• Strong customer service skills, communication, interpersonal skills, ability to manage a high volume of cases.
• Organisational and time‑management skills: scheduling, prioritising tasks, ability to handle emergencies and dynamic workloads.
• Competence in using digital systems / CRM / repairs‑management software, good IT skills, ability to maintain accurate records.
• Ability to liaise professionally with tenants/residents, contractors, internal teams, suppliers.

Please apply or call Leah Seber at Build Recruitment.