Repairs Planner

Eden Brown; Chelmsford; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading construction recruitment agency is seeking a Repairs Planner to coordinate surveyor appointments and manage administrative tasks. This role involves scheduling Stock Condition Surveys and ensuring all customer communications are effectively managed. The ideal candidate should possess excellent communication and data analysis skills, and have experience in a customer-focused environment. The position is hybrid with a competitive pay rate of £18.48 per hour.

Qualifications

• Excellent communication skills, especially over the telephone.
• Experience in a customer-focused environment.
• Experience in data collection and analysis.
• Experience working in a repairs/maintenance environment.

Responsibilities

• Schedule surveyor appointments with customers for Stock Condition Surveys.
• Review and validate completed Stock Surveys.
• Maintain the Housing Management system in accordance with GDPR.
• Provide administrative support as directed.
• Manage customer emails or telephone inquiries.

Skills

Excellent communication skills

Customer focused experience

Data collection and analysis

Interpersonal skills

Job description

Repairs Planner

• Initial 3-4 months with possible extension*
• Hybrid - 2 days on site in Chelmsford / 3 from home*
• £18.48 ph umbrella / 37 hrs per week*

The role

Schedule surveyor appointments with customers for the purposes of conducting Stock Condition Surveys and EPC Assessments, manage surveyors' calendars for this purpose.

Review and validate completed Stock Surveys

Use initiative to identify issues that are reportable under Awaab's Law and Decent Homes Standard, record in relevant systems and refer customers to other departments where required.

Maintain Housing Management system ensuring all contact with customers is recorded and all contact details are accurate, in accordance with GDPR.

Provision of administrative support as directed e.g. Customer Feedback, provision and updating of work instructions, mail merging of letters, word processing, filing and responding to resident enquiries over the phone, as required.

Manage, signpost customer emails or telephone enquiries accordingly.

Support in data collection for Customer Complaints.

Raise orders for works as requested by authorized persons.

Key skills and experience

• Excellent communication skills especially over the telephone;
• Experience of working in a customer focused environment.
• Experience of data collection and analysis.

Strong interpersonal skills

Experience working in a repairs / maintenance environment.

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.