Repairs Operations Manager

Lincolnshire Housing Partnership; Grimsby; On-site; GBP 56,000; Full time

Job summary

A regional housing organization in Grimsby seeks a Repairs Operations Manager to lead operational teams. You will be responsible for enhancing service delivery and ensuring customer satisfaction while managing budgets and performance metrics. Ideal candidates will have experience in repairs services, strong leadership skills, and a focus on customer care. The role offers a competitive salary of £55,818 along with numerous benefits aimed at employee wellbeing and retention.

Benefits

Employee wellbeing package worth up to £1200 annually

Discounted shopping vouchers

Generous pension scheme with up to 12% contribution

24 holiday days plus bank holidays

Mental Health First Aiders in the team

Qualifications

• Proven experience in leading operations.
• Strong technical knowledge of construction and maintenance requirements for domestic housing.
• Ability to communicate effectively at all levels.

Responsibilities

• Lead and coach operational teams for Repairs.
• Review KPIs and track budget vs spend.
• Conduct regular 1:1s with Team Leaders.

Skills

Customer-focused repairs service

Leadership

Communication skills

Organizational skills

Problem-solving

Education

Bachelor’s Degree in a relevant field

IOSH accredited safety qualification

Tools

Microsoft Office Suite

Job description

Repairs Operations Manager – Make a real difference in our Grimsby Communities

Location : Grimsby & wider Lincolnshire | Contract : Permanent | Salary : £55,818

Are you an experienced leader with a passion for delivering a customer-focused repairs service and driving operational excellence?

At Lincolnshire Housing Partnership , we believe everyone deserves a safe and secure place to call home. We are going through some changes and are in the process of establishing a new leadership team for our repairs service, with several great roles now open. It’s a great opportunity to help shape our future and drive our main priority—providing Really Good repairs.

We have an exciting new opportunity as a Repairs Operations Manager to lead our Grimsby based Operational teams

You’ll provide leadership, motivation, and coaching to two responsive repair team leaders, each managing a team of multi-skilled trade operatives.

What is a typical week as a Repairs Operations Manager?

As a Repairs Operations Manager, you’ll be at the heart of our main priority of ensuring Really good Repairs. As you may imagine, this isn’t always easy, and requires empathy, strong effective communication skills and bags of resilience, a typical week could look as follows :

• Check weekend out-of-hours escalations and any incident reports - Prioritise customer-impacting issues and assign immediate actions.
• Review last week’s KPIs with Team Leaders : right‑first‑time rate, first‑time access, average days to complete, recalls and complaints SLAs.
• Tracks spend vs budget, labour productivity, and subcontractor usage.
• Review customer satisfaction comments to spot service trends.
• Meet customers on selected repairs; verify quality, courtesy, and protections
• Support Team Leaders with deliver of Toolbox talk with Operatives
• Conduct 6‑weekly 1 : 1s with some of your team leaders through our digital People First system, including, targets, development, wellbeing, and any performance concerns.
• Cross‑functional stand‑ups - Meet with planners, customer services, and assets / compliance to align on priorities, no‑access strategy, and certification deadlines.
• Subcontractor management -scope upcoming packages, confirm specs / methods, agree rates / schedules, review RAMS and insurance, and set reporting expectations.
• Confirm that all engineers scheduled for high‑risk activities have up‑to‑date mandatory training and RAMS.
• Deep‑dive on complaints root cause and compliments; update service standards and engineer etiquette reminders
• Confirm that out‑of‑hours rota is fully resourced (including bank holidays).

For a full list of responsibilities please download the job description

Why Join LHP?

At Lincolnshire Housing Partnership, we’re more than a housing provider—we’re a team with a purpose : to make a difference to people by providing homes and supporting communities that improve lives.

As one of our managers, you'll be responsible for embedding great culture and leading a team focused on delivering an excellent repairs service to our customers every day. You’ll be contributing directly to our vision of creating places to be proud of and our purpose of making a difference to people by providing homes and supporting communities that improve lives.

As well as an excellent salary of £55,818 you'll receive a whole bunch of benefits, including :

• An employee wellbeing package worth up to £1200 annually through our benefits partner Westfield Health
• Great family leave and maternity policies enhancing colleague well‑being and retention
• Discounted shopping vouchers through Westfield Health Rewards
• A superb employer salary sacrifices pension scheme with up to 12% paid by LHP
• 24 holiday days a year (plus bank holidays) which will increase by 1 day per year for the first five years of service
• The ability to earn additional holiday days through full attendance and a buy / sell annual leave scheme
• Mental Health First Aiders across the business, let’s be there for each other!

What are we looking for?

First and foremost, we’re looking for someone who truly embodies our values. You’ll earn trust through openness and accountability, show respect for both customers and colleagues, and work collaboratively with partners to achieve the best outcomes.

Most importantly, you’ll have the empathy to step into others’ shoes, understanding situations from their perspective to deliver solutions that make a real difference.

It would be great if you had :

• Proven experience in leading and delivering a customer-focused repairs service—or a comparable operational service.
• Strong technical knowledge of construction and maintenance requirements for domestic housing in the UK.
• Excellent organisational skills with a keen eye for detail.
• Commercially astute, with a strong focus on achieving value for money.
• Confident and effective communicator, able to engage clearly at all levels across the organisation.
• Adaptable and capable of prioritising effectively in a fast‑paced, continually changing environment.
• Self‑motivated and able to take initiative.
• Collaborative team player who can also work independently when needed.
• Proficient with digital systems and able to source, analyse, and interpret management data to support informed decision‑making.
• Able to deliver measurable, timely, and high‑quality outcomes.
• Demonstrates a positive, proactive, and customer‑centred approach.
• Solutions‑focused, thorough, and accurate in all aspects of work.
• Competent user of Microsoft Office applications, including Word, Excel, MS Teams, and the wider O365 suite.
• Strong written and verbal communication skills.
• Full UK driving licence.

It would be even better if you had :

• Bachelor’s Degree in a construction, maintenance or another suitable subject (or equivalent)
• Membership of CIH, CIOB, RICS or another suitable professional institute.
• IOSH accredited safety qualification

What opportunities will I have to progress?

You’ll be joining us at a time of positive change and growth, which means there are genuine opportunities to develop and progress. In 2025, we’re proud to say that 29% of our roles were filled internally, we have a fantastic organisational development team that will support you with training, professional development and formal qualifications where relevant and encourage you to take on new responsibilities as you grow. A typical progression route for you will be to move to a Head of Repairs or Director of Repairs

As part of our new management structure, you’ll have access to tailored training, professional development, and the chance to broaden your skills across our repairs and asset functions. We actively promote internal progression.

How to apply.

If you are ready to help us create places to be proud of? Apply today.

Submit an updated CV and a supporting statement (no more than 800 words) telling us why you’d be an excellent candidate for the role

We’re looking to hold face to face interviews in Grimsby on 15th January

Finally some key Information

At Lincolnshire Housing Partnership , we’re committed to maintaining a fair, transparent, and accessible recruitment process. Upon request, reasonable adjustments will be made for all candidates.

It's important to ensure that the role you're applying for is the right fit for you. If you have any questions or need more information, please feel free to reach out to our recruitment team at [e-mail] for a friendly chat

Please be aware that we may close the vacancy early if we receive a large number of applications or if there are changes in business priorities.

To be eligible for employment with us, you must reside in the UK for the entire duration of your employment. You will be required to provide evidence of your Right to Work during the recruitment process

All offers of Employment is subject to a DBS Check and Satisfactory References

Supporting documents

Repairs Operations Manager - Job Description Dec 25.pdf