Repairs Maintenance Manager

Look Ahead Care, Support and Housing Ltd; City Of London; On-site; GBP 50,000; Full time

Job summary

A leading not-for-profit care provider in London is seeking a Repairs Maintenance Manager to oversee the coordination of repairs and maintenance activities. The role entails ensuring compliance with standards, reporting performance metrics, and supporting a dedicated team. Candidates should have a strong background in repairs, excellent communication skills, and a commitment to exceptional customer service. This position offers a competitive salary and a supportive work environment.

Benefits

Annual leave increasing up to 30 days

Free DBS

Exclusive discounts

Fully paid induction programme

Cycle to work scheme

24-7 confidential support

Online wellbeing resources

Generous pension contributions

Quarterly Staff Awards

Qualifications

• Commitment to deliver exceptional customer service.
• Experience in Repairs and void works.
• Experience in a building/construction environment.
• Knowledge of Health & Safety regulations.
• Proven ability to influence senior stakeholders.
• Undertake regular CPD in construction subjects.
• Intermediate level IT skills in Microsoft Office.

Responsibilities

• Oversee and coordinate all repair and maintenance activities.
• Collaborate with the Customer Contact Centre for efficient repairs.
• Report on contractor performance and customer satisfaction.
• Maintain line management responsibility for staff.
• Coordinate with internal teams and external stakeholders.

Skills

Customer service

Repairs specification

Building regulations knowledge

Excellent communication skills

IT Skills - Microsoft Office

Job description

Overview

We're looking for an experienced, proactive, and resourceful Repairs Maintenance Manager located at our Head Office in Caledonian Road, Islington.

£50,000.00 per annum, working 35 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren\'t token gestures - we\'ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Cycle to work scheme
• Employee Assistance Programme for 24-7 confidential support
• Online wellbeing resources
• A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
• Quarterly Staff Awards to reward & recognise our amazing staff\'s commitment and contribution

Look Ahead Care and Support own and manage a mixed portfolio of properties across London and the Home Counties. The organisation accommodates customers with a range of support needs.

Role and Responsibilities

• The Repairs Manager will work as part of the Property Services team. Assuming day-to-day responsibility for the oversight and coordination of all repair and maintenance activities across all tenures (Provided, Unsupported, Intermediate and Market Rent).
• Collaborate with the Customer Contact Centre to facilitate the timely and efficient completion of repairs and maintenance tasks in accordance with established standards and regulatory requirements. Provide technical expertise, and lead escalation for Contractor Management and Commercial Meetings.
• Ensure the timely and efficient completion of repairs and maintenance tasks in accordance with established standards and regulatory requirements.
• Report to the Head of Repairs and Voids Maintenance weekly on the current position of the department in respect of Contractor Performance, Invoice Processing and Customer Satisfaction.
• Maintain Line Management responsibility for the Repairs and Voids Property Inspector and Repairs & Invoice Admin and support development of any additional administrative staff.
• Ensure effective coordination with internal teams and external stakeholders to deliver high-quality repairs and maintenance outcomes.

Hours: 9.00 - 17.00, Monday - Friday.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

For a full job description, please visit our website.

Essential

• A demonstrable commitment to deliver exceptional customer service.
• Ability to promote best practice in Repairs, Voids and Asset management.
• Experience of specifying Repairs and void works.
• Experience gained from within a building/construction environment, with knowledge of regulations in Health & Safety; Repairs & Maintenance.
• Excellent communication skills (both written and verbal) with a proven ability to influence and gain credibility with senior stakeholders and customers.
• Undertake regular CPD (Continuing Personal Development) in construction related subjects.
• Strong IT Skills - Microsoft Office - minimum Intermediate level.

About us

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.