Repairs & Maintenance Manager

ZipRecruiter; Cardiff; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment firm in Cardiff is seeking a Repairs & Maintenance Manager to enhance its Customer Care team. The role involves managing a team to ensure excellent customer satisfaction and compliance with company standards. The ideal candidate should have strong customer service and trade experience, ideally from a housing development background. A competitive salary and hybrid working model are offered.

Benefits

Company Bonus

25 days holiday plus bank holidays

Company Car Allowance

Company Pension Scheme

Private Healthcare

Flexible Benefits

Qualifications

• Experience working for a housing developer or main contractor.
• CSCS Card required.
• Ability to remain calm in pressurized situations.

Responsibilities

• Manage the Customer Care Maintenance Operatives.
• Deliver excellent customer satisfaction.
• Ensure compliance with company guidelines and standards.

Skills

Customer Service experience

Trade related experience

Construction knowledge

Experience managing a team

Excellent communication skills

Proactive problem-solving skills

Tools

Microsoft Package

Job description

Overview

Repairs & Maintenance Manager (Customer Care Operations Manager)

Role: Repairs & Maintenance Manager (Customer Care Operations Manager)

Reporting to: Head of Customer Care

Salary: A highly competitive salary, car or car allowance, bonus, holidays, healthcare, pension

Location: Cardiff, South Wales

Working arrangements: Hybrid working between office and home

Immediately available

About the role

Due to continued growth and expansion across the South Wales region, we are now looking to further strengthen their Customer Care team with the addition of a Repairs & Maintenance Manager (Customer Care Operations Manager), reporting to the Head of Customer Care.

The purpose of the role is to manage the Customer Care Maintenance Operatives, delivering excellent customer satisfaction in accordance with Company Guidelines, Group Standards and Procedures for Customer Care.

About you

• A champion for customer care
• Customer Service experience is essential
• Trade related experience is essential
• Construction knowledge within the construction/building industry is essential
• Experience working for a housing developer, housing association or main contractor
• Experience of managing a team
• CSCS Card
• Previous customer care experience within a fast paced and busy environment
• The ability to remain calm and focussed in pressurised situations, with proactive problem solving skills
• Excellent communication skills, both verbal and written
• Proactive and able to take initiative
• Flexible in approach
• Excellent communication skills, both written and verbal
• Fully conversant with Microsoft Package, including Excel and Word
• Knowledge of COINS is an advantage but not essential as training will be provided

Benefits

• A highly competitive base salary
• Company Bonus
• 25 days holiday plus bank holidays
• Company Car Allowance
• Company Pension Scheme
• Private Healthcare
• Choice of flexible Benefits
• Choice of corporate Benefits

Please contact Jamie Ttophi on 07961 417881 or at [e-mail] for further information.