Repairs Assistant (Temporary)(Full Time) - REN13551

Renfrewshire Council; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A local government authority in the United Kingdom is seeking a Business Support Officer to undertake a range of administrative tasks at Underwood Road Depot in Paisley. The successful candidate will manage daily work schedules, process documentation for payroll, and communicate with various stakeholders. Experience in a customer-focused role and strong organizational skills are essential. Candidates with an SVQ level 3 in Administration or similar are preferred. This is a temporary position on a 12-month contract.

Qualifications

• Experience in a customer environment, dealing with customers on the telephone.
• Ability to maintain and accurately record information on databases and spreadsheets.
• Proactive in resolving problems and suggesting service improvements.

Responsibilities

• Administer and monitor daily work schedules for employees.
• Accurately process documentation for weekly payroll deadlines.
• Liaise with tradespersons, trade supervisors, and customers on repairs.

Skills

Experience in customer environment

Ability to work under deadlines

Decision making skills

Experience with computer software packages

Ability to organize and prioritize workload

Education

SVQ level 3 or equivalent in Administration

Job description

Advert

Please note that this post is temporary, subject to business needs and funding for 12 months or until the requirement for the post ceases, whichever date is the earlier.

Based at Underwood Road Depot, Paisley, you will undertake a wide range of Business Support tasks supporting operational areas of Underwood Road Depot.

Main duties include administering and monitoring daily work schedules for employees utilising an automated work scheduling system; accurately progressing jobs within appropriate databases; accurately processing documentation for weekly payroll deadline and liaising with tradespersons, trade supervisors and customers on all repairs related matters.

You must have previous experience in a customer environment including dealing with customers on the telephone; working to deadlines in fast paced reactive environments; maintaining and accurately recording information on databases and spreadsheets; providing statistical information and liaising with internal and external agencies.

You must possess decision making skills and be able to effectively organise and prioritise workload as the situation dictates. In addition, you must be able to demonstrate the ability to process information effectively.

You must also have experience of using various standard computer software packages and be proactive in resolving problems and suggesting service improvements.

An SVQ level 3 or equivalent in Administration or other relevant subject is desirable.

It is desirable that you have worked within a trade based operational setting and have experience working with an automated work scheduling system and monitoring daily work schedules within a multi trade organisation and have a flexible approach to work.

If successful, you will be required to undertake a Disclosure Scotland check, the level of check will be determined by the duties of the post. If you would like further information in relation to the Disclosure Scotland checks, please visit www.disclosurescotland.co.uk