Repairs and Maintenance Administrator (temp: Margate, Kent)

Adecco; England; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency is seeking a Responsive Repairs Coordinator/Team Administrator to support the housing department. The role involves administrative assistance, record-keeping for repairs, and collaborating with various stakeholders. Familiarity with property maintenance and the social housing sector is ideal. This is a full-time position based in Margate with a hybrid work option.

Qualifications

• Experience in administrative support, preferably in housing or property management.
• Familiarity with maintenance monitoring systems.
• Knowledge of social housing sector is desirable.

Responsibilities

• Support the responsive repairs team with administrative tasks.
• Maintain records of repairs and manage communication with stakeholders.
• Ensure compliance with health and safety standards.

Skills

Administrative assistance

Record-keeping

Communication

Proactive approach

Property maintenance understanding

Job description

An exciting opportunity has emerged for a Responsive Repairs Coordinator/Team Administrator to join the housing department at one of Adecco's most improved local authority clients for the next six months.

Based in Margate in Kent and working hybridly, this is a full time role (37.5 hours each week, Monday to Friday) and sits within our client's Tenant & Leaseholder Services team.

Reporting into the Senior Repairs Inspector, your role will be to support the responsive repairs team by providing administrative assistance, ensuring meticulous record-keeping of responsive repairs, complex repair issues, and maintenance tasks at void properties. You will collaborate with contractors, internal departments, and external entities to ensure timely and effective resolution of customers' repair requests.

Other key elements of this role include:

• Acting as a point of contact for colleagues, contractors, tenants, and leaseholders, sourcing and communicating maintenance information as required.
• Coordinating communication and information flow for acquiring new social housing stock, ensuring effective collaboration among stakeholders.
• Coordinating documentation, keys to properties and team actions for new acquisitions, ensuring officers have access to the right information and know what to do when the properties are handed over.
• Utilising repairs and maintenance monitoring systems and portals to ensure that all repairs-related data are up-to-date and accurate.
• Taking a proactive approach to repairs-related data, identifying gaps and following up with contractors accordingly.
• Monitoring and managing the team email mailbox, taking appropriate action on emails.
• Maintaining a detailed inventory of all keys and fobs assigned to properties within the housing stock.
• Ensuring that all contact with tenants and leaseholders is recorded in the housing management database.
• Raising purchase orders and ensuring that payments to contractors are accurately processed within agreed timescales, updating all relevant systems accordingly.
• Collaborating with other teams to ensure tasks and actions are followed through to resolution, including resident involvement, housing team, compliance team, and project team.
• Providing cross team cover for other roles within the Tenant and Leaseholder Services when required to ensure resilience and continued robust service delivery.
• Managing diaries, prepare papers or presentations for meetings, minute taking and follow up/monitor actions.
• Identifying improvements to the services provided to customers or the team's workflow, making suggestions to improve efficiency.
• Investigating and responding to resident dissatisfactions and comments about service delivery.
• Complying with all Health and Safety requirements and standards.

As this role will require attendance in our client's Margate office, a candidate who is familiar with the local area would be ideal. Applicants will ideally possess an aptitude for or understanding of property maintenance, as well as a sound knowledge and understanding of the social housing sector. Interviews will take place in week commencing Monday 22nd September 2025.

Only applicants who feel they meet the above criteria need apply.