Rental Manager

Northgate plc; Stoke-on-Trent; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading vehicle rental company is seeking a Rental Manager to oversee operations and lead a team in Stoke-on-Trent. The successful candidate will manage a customer-focused team, ensuring all rental and logistics operations are executed effectively. A proven track record in achieving budgets and KPIs is essential. Comprehensive benefits include a competitive salary, bonus schemes, and health plans, promoting a supportive work environment.

Benefits

Quarterly bonus scheme

24 days holiday increasing with service

Well-being services

Exclusive employee vehicle-leasing schemes

Pension and share scheme

Retailer discounts and cashback deals

Financial Wellbeing app access

Qualifications

• Proven track record of delivering results against budget and KPIs.
• Adept at providing coaching, guidance, and support to team members.
• Experience in leading and motivating teams in a commercial environment.

Responsibilities

• Ensure daily rental and logistic operations are carried out effectively.
• Support customers to deliver on their business promises.
• Manage a team of Customer Service Advisors and Delivery Agents.

Skills

Team leadership

Coaching and support

Customer service

Budget and KPI management

Job description

Overview

Your role as a Rental Manager is about supporting our customers to deliver on their business promises. Your aim is ensuring we get their vehicle back on the road safely and promptly. The Rental Manager is responsible for a team of staff including Customer Service Advisors, Delivery Agents and Yard Controller. We all have a part to play! The successful candidate will have a proven track record of delivering results against budget and KPIs. Adept at giving coaching, guidance and support to their team to ensure an industry leading customer experience. Accountable for leading and motivating the team to ensure all daily rental and logistic operations are carried out effectively and in line with Company policy and procedures. As a Rental Manager with Northgate Vehicle Hire, we offer

At our company, we\'re committed to providing a supportive and rewarding environment for our staff. We believe in looking after our team, ensuring everyone has the resources and time to deliver top-quality work without feeling rushed. Our approach is centred on quality, with no need for vehicles to come back, ensuring efficiency and high standards are maintained. With over 60 branches nationwide, Northgate Vehicle Hire are the UK\'s go-to provider of light commercial vehicle rental solutions, partnering with some of the country\'s most well-known organisations. We have gained a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most. And we\'re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Few other companies can match the support, development opportunities and long-term security we offer. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career. We are agile. We are experts. We are imaginative. We are reliable. Keep your career moving, smarter.

Benefits

Of course, a great basic salary, but there\'s much more available for you at Northgate Vehicle Hire than just that. Some of our most popular benefits include (but aren\'t limited to) …

• A fantastic quarterly bonus scheme
• Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year. Of course, you\'ll have public holidays too and an extra day off to celebrate your birthday!
• well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
• exclusive employee vehicle-leasing schemes
• pension & save-as-you-earn share scheme
• Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few)
• Stream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you\'re eligible for and can even put you in touch with a financial coach!