Rental Customer Advisor

Arnold Clark Group; Ayr; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading car rental service in Ayr is seeking a Rental Customer Advisor. The successful candidate will deliver exceptional customer service, manage complaints, and promote the branch. This full-time role requires strong administrative and communication skills, alongside flexibility to work shifts. The company values diversity and offers generous benefits including annual leave, discounts, and extensive training. Join a collaborative environment that nurtures talent and ambition.

Benefits

33 days annual leave

Flexible leave

Generous employee discounts

Private healthcare

Workplace pension

Extensive training

Enhanced maternity and paternity leave

Qualifications

• Demonstrable ability to work effectively as part of a team.
• Flexibility to work shifts on a rota basis.
• Experience in customer service is beneficial.

Responsibilities

• Deliver excellent customer care, both face to face and on the phone.
• Handle customer complaints and queries efficiently.
• Promote the branch and ensure a positive customer experience.

Skills

Strong administrative skills

Effective teamwork abilities

Good communication skills

UK driving licence

Job description

We’re looking for an organised and enthusiastic Rental Customer Advisor for our Ayr Car & Van Rental branch.

We offer:

• 33 days’ annual leave
• Flexible leave
• Generous employee discounts
• Private healthcare
• Workplace pension
• Extensive training
• Enhanced maternity and paternity leave
• …and much more

Hours

Full time: 45 hours per week, 5 days out of 7 and alternate weekends

About the role

As part of a busy Arnold Clark Car & Van Rental team, you’ll work with management and other staff members to deliver the excellent service levels our customers expect from us.

The right person for this varied role will be flexible, organised and committed to providing a high standard of customer service at all times.

Day-to-day duties

• Delivering a consistently excellent level of customer care, both face to face and on the telephone
• Using your brilliant communication and organisational skills to ensure all tasks are completed effectively and efficiently
• Handling customer complaints and queries
• Monitoring and controlling expenditure
• Running daily reports and ensuring they’re acted on
• Helping to promote the branch and a positive customer experience
• Occasionally covering at other branches when needed

Essential skills

• Strong administrative skills
• Demonstrable ability to work effectively as part of a team
• Good communication skills
• The flexibility to work shifts on a rota basis seven days per week and also cover other branches
• A full UK driving licence

Nice to have (but not essential)

• Previous experience of working in the rental industry

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.