RENT ARREARS ACCOUNTS OFFICER REF 5275896

Essential Employment; Coventry; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking experienced Customer Accounts Officers to manage rent accounts in arrears. The role includes office work and home visits, requiring proactive monitoring of accounts and tenant support. Candidates should have experience in negotiation and account management. Apply by submitting your CV through their website or email it directly. This opportunity includes essential pre-employment checks.

Qualifications

• Experience managing rent accounts, particularly those in arrears.
• Ability to support tenants and enforce policies.
• Comfortable with office work and home visits.

Responsibilities

• Manage a patch of rent accounts in arrears.
• Offer support to tenants and establish repayment plans.
• Conduct home visits across the Borough as required.

Skills

Proactive account monitoring

Negotiation of repayment plans

Ability to conduct home visits

Job description

We are seeking two experienced Customer Accounts Officers to manage a patch of rent accounts that are in arrears. We require the candidate to be able to proactively monitor rent accounts and work to our Arrears Policy, offer support to tenants where required, and take enforcement action against rent accounts in arrears. The role requires a mixture of office working and home visits, so being able to travel across the Borough to tenant's homes is essential. As well as working on arrears accounts, the candidates would need to be able to agree suitable repayment plans, set up direct debits and monitor accounts in credit.

Due to high volumes of CVs received, we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to [e-mail] the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please beprepared.

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