Renewals Lead – EdTech SaaS (Hybrid, Surrey)

Harvey Thomas; England; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A fast-growing SaaS market leader is seeking a proactive Customer Success Lead to enhance subscription renewals and drive customer retention. The role involves leading the renewals process, utilizing data analysis to inform strategies, and effectively communicating with educational stakeholders. Ideal candidates will have a proven track record in renewals or customer success, particularly in the SaaS or EdTech sectors. Competitive compensation and a hybrid work model are offered.

Benefits

Bonus structure

Educational impact potential

Qualifications

• Proven success in renewals or account management, preferably in SaaS/EdTech.
• Strong track record of exceeding KPIs in customer success roles.
• Familiarity with education sector or school procurement processes is a plus.

Responsibilities

• Own the end-to-end subscription renewal process.
• Strategically convert 1-year subscriptions to 3-year engagements.
• Analyze renewal trends and customer feedback to drive support efficiencies.
• Maintain accurate customer records in CRM and develop reporting dashboards.

Skills

Customer success expertise

Data analysis

Negotiation skills

Excellent communication

Tools

HubSpot

Excel

Job description

A fast-growing SaaS market leader is seeking a proactive Customer Success Lead to enhance subscription renewals and drive customer retention. The role involves leading the renewals process, utilizing data analysis to inform strategies, and effectively communicating with educational stakeholders. Ideal candidates will have a proven track record in renewals or customer success, particularly in the SaaS or EdTech sectors. Competitive compensation and a hybrid work model are offered.