Remote UK SaaS Customer Success Team Lead

EverCommerce; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading service commerce platform is looking for a Customer Success Team Lead to manage a UK-based team. This remote position focuses on enhancing customer retention, increasing adoption of payment products, and optimizing onboarding experiences. The ideal candidate should have strong leadership skills in a SaaS setting, excellent communication abilities, and a passion for supporting small business success.

Qualifications

• Proven leadership in a SaaS environment.
• Strong communication skills are essential.
• Experience in customer success roles preferred.

Responsibilities

• Guide and support a UK-based Customer Success team.
• Improve customer retention and drive product adoption.
• Optimize onboarding experiences for customers.

Skills

Leadership in a SaaS environment

Strong communication skills

Customer retention strategies

Job description

A leading service commerce platform is seeking a Customer Success Team Lead to guide a UK-based team. This role will focus on improving customer retention, driving adoption of payments products, and optimizing onboarding experiences. The ideal candidate will demonstrate proven leadership in a SaaS environment, possess strong communication skills, and have a passion for helping small businesses succeed. The position is remote, allowing for flexibility in work location, suitable for diverse candidates.

J-18808-Ljbffr