Remote UK Mental Health Services Team Manager

Bupa; Remote; GBP 35,000; Full time

Job summary

A health insurance provider is seeking a Service Team Manager to lead and develop clinicians delivering mental health support in the UK. This role focuses on continuous improvement, mentoring staff, and ensuring high levels of customer satisfaction. The successful candidate will manage a remote team, support their growth, and drive operational excellence. The position offers a competitive salary and numerous benefits including health insurance and a performance-based bonus.

Benefits

25 days of holiday

Enhanced pension

Discounted online gym sessions

Annual performance-based bonus

Bupa health insurance

Discounted dental insurance

Access to Digital GP platform

Emotional wellbeing support

Financial wellbeing channels

Qualifications

• Previous experience of managing front-line employees is essential.
• Experience in a healthcare customer-focused environment is required.
• Ability to lead, develop, support, motivate and inspire a team is crucial.

Responsibilities

• Lead and develop clinicians delivering mental health support.
• Review demand and understand customer needs for process improvements.
• Mentor staff in new processes and ensure understanding of best practices.

Skills

Managing front-line employees

Healthcare customer focus

Team leadership

Continuous improvement principles

Customer led thinking

Planning and time management

Job description

A health insurance provider is seeking a Service Team Manager to lead and develop clinicians delivering mental health support in the UK. This role focuses on continuous improvement, mentoring staff, and ensuring high levels of customer satisfaction. The successful candidate will manage a remote team, support their growth, and drive operational excellence. The position offers a competitive salary and numerous benefits including health insurance and a performance-based bonus.