Remote UK Contract: Senior Amazon Connect Engineer

Exalto Consulting; Remote; GBP 50,000 - 70,000; Full time

Job summary

A consulting firm is seeking an experienced Senior Amazon Connect Engineer to take ownership of their telephony platform. The role involves configuring and optimizing Amazon Connect to enhance contact centre experiences. The ideal candidate should have over 2 years of experience with Amazon Connect, and strong problem-solving skills. This is a fully remote position based in the UK offering an initial 3-6 month contract.

Qualifications

• 2+ years of hands-on experience with Amazon Connect.
• Strong understanding of contact centre operations.
• Proven ability to design complex call routing solutions.

Responsibilities

• Configure and maintain Amazon Connect telephony platform.
• Design and implement call flows, queues, and groups.
• Optimise contact centre performance and user experience.
• Collaborate with stakeholders to gather requirements.
• Troubleshoot and resolve technical issues.

Skills

Amazon Connect

Contact centre operations

Call routing solutions

Problem-solving

Job description

A consulting firm is seeking an experienced Senior Amazon Connect Engineer to take ownership of their telephony platform. The role involves configuring and optimizing Amazon Connect to enhance contact centre experiences. The ideal candidate should have over 2 years of experience with Amazon Connect, and strong problem-solving skills. This is a fully remote position based in the UK offering an initial 3-6 month contract.