Remote Travel Support Representative

Getaway Travel Agency; Leeds; Remote; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Exclusive travel perks

Access to industry discounts

Ongoing training and support

Job summary

A leading travel agency is seeking a Remote Travel Support Representative to provide exceptional service to clients throughout their travel journey. This role involves assisting clients with inquiries, booking modifications, and providing up-to-date information. Ideal candidates will have strong communication skills, a background in customer service, and a passion for travel. The position offers remote flexibility, exclusive travel perks, and professional growth opportunities.

Qualifications

• Excellent written and verbal communication skills.
• Background in customer service, ideally in travel or hospitality.
• Strong organizational habits and a proactive mindset.
• Ability to learn new systems and booking tools quickly.
• Genuine enthusiasm for helping others create memorable experiences.

Responsibilities

• Respond to client inquiries in a timely and professional manner.
• Support clients with booking modifications and special requests.
• Provide accurate information on destinations and agency processes.
• Follow up with clients to confirm travel plans.
• Address concerns with empathy and efficiency.

Skills

Excellent communication skills

Customer service experience

Attention to detail

Tech-savvy

Enthusiasm for travel

Job description

Leeds, United Kingdom Customer Representative

About the job Remote Travel Support Representative

About the Role

As a Remote Travel Support Representative, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

At Getaway Travel Agency USA, based in sunny Arizona, we pride ourselves on delivering personalized, high-quality service to travelers across the country.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.

• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional growth – ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

What We’re Looking For

• Excellent communication skills—both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech-savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.