Travel Specialist

Hjbtravels; Remote; GBP 28,000 - 35,000; Full time

Job summary

A global travel agency is seeking a Remote Travel Specialist to guide clients from trip planning through to their return. This role involves responding to inquiries, assisting with bookings, and ensuring client satisfaction through effective communication. Candidates should have a background in customer service, strong organizational skills, and a passion for travel. The position offers remote flexibility, professional growth opportunities, and exclusive travel perks.

Benefits

Remote flexibility

Exclusive travel perks

Ongoing training and support

Qualifications

• Excellent written and verbal communication skills.
• Experience in customer service within travel or hospitality is preferred.
• High attention to detail and strong organizational skills.
• Ability to quickly learn new booking systems and tools.
• Passion for travel and helping others.

Responsibilities

• Respond to client inquiries via email, phone, and messaging.
• Assist clients with booking modifications and cancellations.
• Provide updated information about destinations and travel processes.
• Follow up with clients to confirm travel plans and gather feedback.
• Address client concerns with empathy and efficiency.

Skills

Excellent communication skills

Customer service experience

Attention to detail

Organizational skills

Tech-savviness

Job description

As a Remote Travel Specialist you will be an essential part of our team guiding clients through every stage of their journey from the moment they plan their trip to their safe return home. Your role is to ensure a seamless stress‑free experience by assisting with travel arrangements, answering questions, managing updates and resolving any challenges with professionalism and care.

While HJB Travels Agency USA is proudly based in Massachusetts we foster a supportive global community. We provide structured training, mentorship and ongoing support асас for agents globally ensuring you are fully equipped to succeed regardless of location.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations and special travel requests.
• Provide accurate and up-to‑date information regarding destinations, travel documentation and agency processes.
• Follow up with clients to confirm travel plans and gather ocasión feedback post‑trip.
• Address concerns with empathy and efficiency ensuring client satisfaction.

Benefits

• Remote flexibility: work from anywhere with hours that fit your lifestyle.
• Exclusive travel perks and access to industry‑only discounts.
• Professional growth: ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

Qualifications

• Excellent communication skills both written and verbal.
• A background in customer service ideally within travel, tourism or hospitality.
• High attention to detail, strong organizational habits and a proactive mindset.
• Tech‑savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.

Employment Type.databinding:flatten Employment Type: Full Time
Experience: years
Vacancy: 1