Remote Travel Specialist

Hjbtravels; Remote; GBP 30,000 - 40,000; Full time

Job summary

A global travel agency is seeking a Remote Travel Specialist in the UK to guide clients through their travel journeys. The role involves timely responses to inquiries, booking support, and providing detailed travel information. Candidates should have a customer service background with excellent communication skills, attention to detail, and a passion for travel. This position allows remote work flexibility, backed by structured training and support from the agency team.

Benefits

Exclusive travel perks

Access to industry discounts

Ongoing training and support

Qualifications

• Strong organizational habits and proactive mindset.
• Ability to learn new systems quickly.

Responsibilities

• Respond to client inquiries across various channels in a timely manner.
• Support clients with booking modifications and special requests.
• Provide accurate information regarding travel documentation.
• Follow up with clients post-trip to gather feedback.
• Address concerns with empathy to ensure client satisfaction.
• Enjoy remote flexibility to work from anywhere.

Skills

Excellent communication skills

Customer service background

Attention to detail

Tech-savvy

Enthusiasm for travel

Job description

As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

While HJB Travels Agency USA is proudly based in Massachusetts, we foster a supportive, global community. We provide structured training, mentorship, and ongoing support for agents located in the UK, ensuring you're fully equipped to succeed regardless of location.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.
• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional growth – ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

What We’re Looking For

• Excellent communication skills—both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech‑savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.