Remote Travel Specialist

Hjbtravels; Remote; GBP 25,000 - 35,000; Full time

Job summary

A global travel agency is seeking a Remote Travel Specialist who will guide clients from planning their trip to returning home. The role involves responding to client inquiries, assisting with travel arrangements, and ensuring a seamless experience. Applicants should possess excellent communication skills and a customer service background, ideally in travel or hospitality. This position offers flexibility, structured training, and exclusive travel perks. Join a supportive community dedicated to making memorable travel experiences.

Benefits

Exclusive travel perks

Ongoing training and support

Flexible working hours

Qualifications

• Strong written and verbal communication skills.
• Experience in customer service, preferably in travel or hospitality.
• Organizational skills with a proactive approach.

Responsibilities

• Respond promptly to client inquiries via various channels.
• Assist with booking changes and client requests.
• Provide up-to-date travel information and documentation.

Skills

Excellent communication skills

Customer service background

Attention to detail

Tech-savvy

Enthusiasm for travel

Job description

As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

While HJB Travels Agency USA is proudly based in Massachusetts, we foster a supportive, global community. We provide structured training, mentorship, and ongoing support for agents located in the UK, ensuring you’re fully equipped to succeed regardless of location.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.
• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional growth – ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

What We’re Looking For

• Excellent communication skills—both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech-savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.