Remote Travel Concierge — Bookings & Customer Care

Getaway Travel Agency; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading travel agency seeks a Travel Customer Representative to support clients throughout their journey. This role involves responding to inquiries, assisting with travel bookings, and ensuring exceptional service. The ideal candidate has excellent communication skills, strong customer service experience, and a passion for travel. Benefits include 100% remote work, flexible scheduling, and support for professional growth within the agency. Join us and help create memorable travel experiences!

Benefits

100% remote work

Opportunities for growth

Travel perks and industry discounts

Ongoing training support

Qualifications

• Strong customer service experience is preferred in travel or hospitality.
• Ability to use booking platforms and systems requires comfort with technology.

Responsibilities

• Respond to client inquiries via email, phone, and messaging.
• Assist with travel bookings, changes, and cancellations.
• Provide information about destinations and travel policies.
• Follow up with clients to confirm trip details.
• Handle complaints with empathy and problem-solving skills.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized and dependable

Proactive with attention to detail

Comfortable with technology

Passion for travel

Job description

A leading travel agency seeks a Travel Customer Representative to support clients throughout their journey. This role involves responding to inquiries, assisting with travel bookings, and ensuring exceptional service. The ideal candidate has excellent communication skills, strong customer service experience, and a passion for travel. Benefits include 100% remote work, flexible scheduling, and support for professional growth within the agency. Join us and help create memorable travel experiences!