Remote Telecoms Operations Coordinator

Install Pros; Remote; GBP 30,000; Full time

Job summary

A leading technology service provider is seeking a Customer & Operations Coordinator with a background in telecommunications to ensure effective communication and operations. The role requires adeptness in managing customer enquiries, coordinating between teams, and maintaining smooth operational flow. With a starting salary of £30,000, this full-time, fully remote position promises a non-corporate culture and opportunities for career progression. You’ll thrive if you excel under pressure and enjoy solving problems in a dynamic environment.

Benefits

Salary progression

Fully remote work

Team building events

Real autonomy in the role

Qualifications

• Previous experience in Telecommunications or Internet Services is essential.
• You must have a proven ability to work under pressure.
• Excellent communication skills are required.

Responsibilities

• Manage critical customer enquiries efficiently.
• Support sales team with operational coordination.
• Liaise daily with engineers for smooth job execution.
• Resolve service issues promptly and escalate as needed.
• Keep accurate records in CRM systems.
• Identify and implement practical solutions quickly.

Skills

Experience in Telecommunications / Internet Services

Excellent customer service

Problem-solving mindset

Clear communication

Ability to work under pressure

Basic CRM understanding

Tools

Stripe

Job description

A leading technology service provider is seeking a Customer & Operations Coordinator with a background in telecommunications to ensure effective communication and operations. The role requires adeptness in managing customer enquiries, coordinating between teams, and maintaining smooth operational flow. With a starting salary of £30,000, this full-time, fully remote position promises a non-corporate culture and opportunities for career progression. You’ll thrive if you excel under pressure and enjoy solving problems in a dynamic environment.