Remote Tech Support Engineer – API & Microservices

Salt; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading fintech firm in the UK seeks a Technical Support Engineer to provide unparalleled support for API-based software solutions. Your responsibilities include diagnosing technical issues, collaborating with teams, and maintaining comprehensive support documentation. The ideal candidate has a bachelor's degree in a related field and proven experience in a similar role. Strong English communication and problem-solving skills are essential. This role offers a competitive daily rate and the chance to work remotely during the project's duration of 3 to 6 months.

Qualifications

• Proven experience as a Technical Support Engineer.
• Experience delivering world-class support to large enterprises.
• Ability to explain technical concepts to non-technical users.

Responsibilities

• Deliver exceptional support experience to clients.
• Diagnose and troubleshoot technical problems.
• Collaborate with teams to resolve technical issues.

Skills

Interpersonal skills

Strong English communication

Technical problem-solving

Client-focused mindset

Experience with APIs

Analytical skills

Education

Bachelor's degree in Computer Science or related field

Tools

CRM tools

Support ticketing systems

Observability tools (Grafana, NewRelic)

Job description

A leading fintech firm in the UK seeks a Technical Support Engineer to provide unparalleled support for API-based software solutions. Your responsibilities include diagnosing technical issues, collaborating with teams, and maintaining comprehensive support documentation. The ideal candidate has a bachelor's degree in a related field and proven experience in a similar role. Strong English communication and problem-solving skills are essential. This role offers a competitive daily rate and the chance to work remotely during the project's duration of 3 to 6 months.