Remote Service Delivery Associate - ITSM & Renewals

CDW; Peterborough; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A technology solutions provider is seeking a Service Delivery Associate for a remote service management role. This entry-level position involves managing a portfolio of clients, delivering standardized service reports, and ensuring contract compliance. Ideal candidates will have strong communication skills, some IT Service Management knowledge, and the ability to build relationships with clients. This role supports hybrid work, requiring office attendance two days per week and offers the chance to learn within a dynamic team.

Qualifications

• Educated to degree level preferred.
• Knowledge of IT Service Management methodologies.
• Strong self-motivation and emotional intelligence.

Responsibilities

• Manage a portfolio of clients and deliver service reports.
• Ensure compliance with service levels and contractual obligations.
• Arrange meetings regarding renewals of customer contracts.

Skills

Communication skills

Service improvement

Relationship management

Education

Degree (Desirable)

ITIL Foundation v4 (Desirable)

Job description

A technology solutions provider is seeking a Service Delivery Associate for a remote service management role. This entry-level position involves managing a portfolio of clients, delivering standardized service reports, and ensuring contract compliance. Ideal candidates will have strong communication skills, some IT Service Management knowledge, and the ability to build relationships with clients. This role supports hybrid work, requiring office attendance two days per week and offers the chance to learn within a dynamic team.