Remote Selling Partner Support Specialist

Amazon; Northern Ireland; Hybrid; GBP 26,000 - 36,000; Full time

Job summary

A leading global e-commerce company is seeking remote Customer Support Associates who are passionate about delivering excellent service. Responsibilities include assisting Sellers and Vendors via phone, email, and chat to resolve issues related to Amazon's platforms. Candidates should possess strong communication skills, experience in customer service, and the ability to handle multiple tasks simultaneously. Join a diverse team that values customer obsession and inclusion.

Benefits

Private Healthcare Plan

Work from home

Qualifications

• Proficiency (C1/C2 level) in English and in the second language outlined in the title of this job advertisement.
• Experience in a customer service environment.
• Ability to use online communication and collaboration tools effectively.

Responsibilities

• Support Amazon's Selling Partners via phone, email, and chat.
• Manage high volumes of incoming communication.
• Identify and clarify customers' needs and provide solutions.

Skills

Customer service experience

Proficiency in English

Technical skills with Windows and Microsoft Office

Excellent verbal and written communication

Multitasking ability

Tools

Windows

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

A leading global e-commerce company is seeking remote Customer Support Associates who are passionate about delivering excellent service. Responsibilities include assisting Sellers and Vendors via phone, email, and chat to resolve issues related to Amazon's platforms. Candidates should possess strong communication skills, experience in customer service, and the ability to handle multiple tasks simultaneously. Join a diverse team that values customer obsession and inclusion.