Remote Race for Life Customer Service Adviser

CANCER RESEARCH UK; United Kingdom; Remote; GBP 23,000; Full time

Job summary

A leading charity organization in the UK is searching for a Customer Service Adviser for their Race for Life team. The role involves providing exceptional support to supporters through various communication channels, such as calls and emails. Applicants should possess strong customer service skills, ideally from a call center environment. This position offers full training, generous holiday leave, and a chance to make a real difference in fundraising efforts. Join a dynamic work environment committed to making a positive impact.

Benefits

25 days holiday plus flexible bank holidays

Access to learning and development opportunities

Training and support from a buddy

Qualifications

• Experience in customer service, preferably in a call center.
• Ability to manage challenging customer interactions.
• Strong writing skills for professional communication.

Responsibilities

• Provide personalized support via calls, emails, and social media.
• Listen to supporters’ needs and respond with empathy.
• Promote CRUK campaigns and services.
• Maintain knowledge across various campaigns.
• Maximize fundraising opportunities and supporter engagement.

Skills

Exceptional customer service skills

High level of confidence in phone communication

Team collaboration

Strong writing skills

Competent in using Excel and Microsoft Office

Attention to detail

Ability to work independently

Proactive and self-motivated

Tools

Microsoft Office

Job description

A leading charity organization in the UK is searching for a Customer Service Adviser for their Race for Life team. The role involves providing exceptional support to supporters through various communication channels, such as calls and emails. Applicants should possess strong customer service skills, ideally from a call center environment. This position offers full training, generous holiday leave, and a chance to make a real difference in fundraising efforts. Join a dynamic work environment committed to making a positive impact.