Remote NOC Engineer – 4-on/4-off, 12h Shifts (UK)

ARO; Cardiff; Hybrid; GBP 33,000 - 35,000; Full time

Job summary

A leading IT services provider in the UK is seeking a dedicated NOC Engineer to join their team. This role involves working 12-hour shifts in a hybrid model, focusing on network monitoring and incident resolution to ensure maximum service availability. Candidates should have a CCNA qualification and experience in IT networking support. A broad range of benefits is offered, including a company pension scheme, private medical insurance, and opportunities for professional development.

Benefits

Company Pension Scheme and matching contributions

Private Medical insurance

25 days holiday plus bank holidays

Health Club and Wellbeing Scheme

Qualifications

• Experience of working in an IT networking support role within a professional service delivery environment.
• Full UK driving license and access to own car.
• Able and happy to complete an enhanced DBS check.

Responsibilities

• Assist customers with inquiries about network infrastructures.
• Be the main point of contact for network issues.
• Proactive monitoring and remediation of customer network infrastructures.

Skills

IT networking support experience

Excellent customer service

SLA management

Adaptability in fast-paced environments

CCNA qualification

Firewalls support and configuration

Understanding of fibre/copper cabling

Education

CCNA qualification or equivalent experience

Tools

Ticket Management applications

Windows Server

Cloud Networking (Azure, AWS)

Job description

A leading IT services provider in the UK is seeking a dedicated NOC Engineer to join their team. This role involves working 12-hour shifts in a hybrid model, focusing on network monitoring and incident resolution to ensure maximum service availability. Candidates should have a CCNA qualification and experience in IT networking support. A broad range of benefits is offered, including a company pension scheme, private medical insurance, and opportunities for professional development.