Remote Night Counsellor for 24/7 EAP Support

Portfolio Group; Remote; GBP 27,000 - 32,000; Full time

Job summary

A trusted health and wellbeing network in the UK is looking for an Helpline Counsellor. The role involves providing immediate emotional support through a 24/7 helpline and managing an active caseload of clients. Applicants must hold a minimum diploma level 4 in Counselling and be registered with the BACP. This is a remote position with competitive salary and numerous employee benefits including professional development support, generous holidays, and a contributory pension scheme.

Benefits

Birthday Off

25 Days Holiday + Bank Holidays

Contributory Pension Scheme

Private health insurance after 5 years

Profit Share Scheme

Monthly incentives

Free breakfast on Mondays

Social events throughout the year

Life Insurance

Qualifications

• Must have at least 150 counselling hours.
• Experience in providing telephone support.
• Ability to work to tight deadlines.

Responsibilities

• Provide immediate emotional support to callers.
• Maintain an active caseload of clients.
• Demonstrate ability to work with distressed individuals.

Skills

Diploma level 4 in Counselling

Registered member of the BACP

Relevant telephone experience

High level of computer literacy

Good communication skills

Education

Minimum diploma level 4 in Counselling

Tools

MS Office

Job description

A trusted health and wellbeing network in the UK is looking for an Helpline Counsellor. The role involves providing immediate emotional support through a 24/7 helpline and managing an active caseload of clients. Applicants must hold a minimum diploma level 4 in Counselling and be registered with the BACP. This is a remote position with competitive salary and numerous employee benefits including professional development support, generous holidays, and a contributory pension scheme.