Remote Junior Support Analyst — 12-Month FTC, Zendesk & Cloud

Leo Technology Limited; City Of London; Remote; GBP 28,000 - 33,000; Full time

Job summary

A leading technology firm in the UK is seeking a Junior Support Analyst for a 12-month fixed-term contract. Join the Customer Care team to assist internal teams and external customers with tech issues and platform navigation. The ideal candidate should have customer support experience and problem-solving skills. This role offers a competitive salary, remote work setup, and a 10% discretionary bonus.

Benefits

10% discretionary bonus

Remote working policy

Qualifications

• Demonstrable experience in a customer support role is preferred.
• Ability to work collaboratively in a team.
• Proficiency in managing support tickets effectively.

Responsibilities

• Help internal employees with new equipment or IT issues.
• Assist external customers in navigating the platform.
• Troubleshoot issues by examining logs for transactions.

Skills

Customer support experience

Problem-solving

Knowledge of Google Cloud

Familiarity with Zendesk

Tools

Zendesk

Google Cloud

Job description

A leading technology firm in the UK is seeking a Junior Support Analyst for a 12-month fixed-term contract. Join the Customer Care team to assist internal teams and external customers with tech issues and platform navigation. The ideal candidate should have customer support experience and problem-solving skills. This role offers a competitive salary, remote work setup, and a 10% discretionary bonus.