Remote IT Service Desk Analyst | 1st Line Support, 24/7

GMA Consulting; Remote; GBP 30,000 - 40,000; Full time

Job summary

A reputable IT consultancy based in the UK seeks a Service Desk Analyst. This role entails providing remote 1st line support for external customers, troubleshooting IT issues, and ensuring excellent customer service. The position allows telecommuting but requires commuting to Livingston for monthly meetings. Ideal candidates should possess strong problem-solving skills and a customer-focused approach, with opportunities for career advancement in IT.

Qualifications

• Experience in providing 1st line support for IT issues.
• Ability to troubleshoot level 1 incidents.
• Strong customer service skills.

Responsibilities

• Provide 1st line support for external customers.
• Ensure high degree of customer service for all queries.
• Take ownership of user problems and resolve them.

Skills

1st line support

Customer service

Troubleshooting

Remote support

Job description

A reputable IT consultancy based in the UK seeks a Service Desk Analyst. This role entails providing remote 1st line support for external customers, troubleshooting IT issues, and ensuring excellent customer service. The position allows telecommuting but requires commuting to Livingston for monthly meetings. Ideal candidates should possess strong problem-solving skills and a customer-focused approach, with opportunities for career advancement in IT.