Remote Housing Officer – Disrepair & Customer Care (FTC)

Ad Warrior Ltd; Remote; GBP 29,000; Full time

Job summary

A leading housing provider is seeking a Housing Officer (Disrepair) to join their Homes team on a contract basis. This remote position focuses on providing exceptional customer service and managing customer repairs. The ideal candidate will have experience in housing management, with strong communication skills and a compassionate approach to handling complex customer needs. A commitment to customer satisfaction and problem-solving is essential. Join a team that manages 40,000 homes and makes a meaningful impact in the community.

Qualifications

• Proven customer service experience.
• Experience managing cases with complex needs.
• High communication skills for negotiation.

Responsibilities

• Provide exceptional customer service to clients.
• Ensure completion of repairs and improvements.
• Support customers throughout their repair needs.

Skills

Customer service experience

High level communication skills

Partnership working

Innovative problem-solving

Computer literacy

Job description

A leading housing provider is seeking a Housing Officer (Disrepair) to join their Homes team on a contract basis. This remote position focuses on providing exceptional customer service and managing customer repairs. The ideal candidate will have experience in housing management, with strong communication skills and a compassionate approach to handling complex customer needs. A commitment to customer satisfaction and problem-solving is essential. Join a team that manages 40,000 homes and makes a meaningful impact in the community.