Remote Grants Officer: Life-Changing Welfare Funding

Royal British Legion; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading charity supporting the Armed Forces community is seeking a dedicated Grants Officer to ensure essential welfare needs are met. This remote role requires strong advocacy skills and the ability to deliver exceptional customer service. You will assess case priorities, maintain knowledge of welfare benefits, and manage client issues professionally. The position offers great employee benefits, including flexible working options and generous pension contributions.

Benefits

28 days paid holiday plus bank holidays

Generous pension contributions

Flexible working options

Employee Assistance Programme

Development courses

Travel loans

Qualifications

• Ability to assess case priority and advocate for policy exceptions.
• Deliver tailored support and communicate professionally.
• Maintain knowledge of welfare benefits and statutory provisions.
• Ensure compliance with data handling requirements.

Responsibilities

• Assess case priority and advocate for policy exceptions.
• Deliver customer support clearly and professionally.
• Maintain working knowledge of welfare benefits and compliance.
• Manage client issues with compassion and professionalism.

Skills

Case Advocacy

Customer Service Excellence

Welfare Benefits Knowledge

GDPR Compliance

Professional Conduct

Job description

A leading charity supporting the Armed Forces community is seeking a dedicated Grants Officer to ensure essential welfare needs are met. This remote role requires strong advocacy skills and the ability to deliver exceptional customer service. You will assess case priorities, maintain knowledge of welfare benefits, and manage client issues professionally. The position offers great employee benefits, including flexible working options and generous pension contributions.